The Academic Records and Student Services team is integral to the Office of the University Registrar. The team is responsible for the creation of official transcripts, certifications, and University ID cards, the verification of Veterans Educational Benefits, and the analysis and resolution of data issues with the National Student Clearinghouse, as well as providing responses to inquiries from students, alumni, parents, and external agencies. Staff use a variety of internal and online systems and software applications to fulfill requests from the Cornell community including current students, alumni, staff and third parties.
This position requires the development, understanding and organization of complex processes involving academic records. Staff will recommend creative solutions for the delivery of service to the customers the University Registrar's Office serves; provide input to long-term planning and management of processes; participate in planning meetings; and participate in the testing of new technology solutions.
Academic records managed by this position contain highly confidential information on students and alumni, the dissemination of which must be handled in accordance with federal and state laws, and University policies and procedures and in a secure manner. The position has significant impact within and beyond Cornell University and staff have daily interaction with students, faculty, and staff.
Key skills for success
Service-minded.As a representative of the University, staff will need to have a service orientation in meeting the varied requests of a diverse community
Communication.Staff are expected to communicate effectively and appropriately in person, over the phone and in writing.
Adaptability.Work load is cyclical and technology updated and new technology is introduced, creating an environment that requires both flexibility and adaptability.
Teamwork.Individual will need to work effectively will colleagues and student workers
Stewardship.Academic data is highly sensitive and staff will need to ensure it is protected appropriately.Attention to detail and process is critical.
Creative and forward-thinking.Individual will need to identify opportunities for process improvement and creative solutions to issues that arise.
Associate's degree; technical/vocational school degree; and at least 1-2 years of experience, or equivalent combination of education and experience, in a higher education student service office (such as a college registrar office)
Experience with PeopleSoft Student Records and Campus Community modules
Experience handling sensitive and confidential data
Proficiency in the Microsoft Office suite.
The individual must demonstrate:
Willingness and ability to learn and quickly adapt to new technologies, business processes, and procedures.
Understanding of student records administration.
Outstanding customer service and attention to detail.
Strong reasoning, analytical and communication skills.
Ability to establish effective and productive working relationships.
Ability to manage confidential information with discretion, integrity and professionalism.
Understanding of FERPA and other policies related to data privacy and ability to interpret and apply policies to daily work.
Familiarity with Cornell University policies and procedures.
Advanced experience with PeopleSoft.
Proficiency in reporting and analyzing data.
Experience with Remedy Ticketing system and ImageNow
When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. Please note: Cornell Employees must apply through the Internal Cornell Career site.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position
University Job Title:
Student Services Asst IV
Pay Rate Type:
Number of Openings:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell Uni...versity's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.