Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT—serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.
Support the day-to-day on-site information technology needs of designated university level research centers and departments within the Institute for Critical Technology and Applied Science. As a member of the existing IT team, work to implement policies, troubleshoot problems and maintain accurate documentation at multiple office locations. Provide direct assistance to users with all aspects of computer operations including computer setup, instructional training and disaster recovery. Assist with testing, implementation and improvement of security, recovery systems, multiple video conference rooms and general IT operations.
Periodically travel to supported locations around campus and provide comprehensive support, training, system maintenance and analysis of existing and future technology needs. Define standardized policies that meet the needs of all supported users to simplify and centralize support duties. Must provide own transportation as necessary.
- Bachelor’s degree in Computer Science, IT, Engineering or related field. A lesser degree with equivalent education, experience and training may be considered in lieu of a bachelor’s degree. - Strong knowledge of Windows operating systems and Microsoft Office. - Working knowledge of iOS and Android. - Experience in providing support such as one-on-one consultation and training to end users. - Ability to work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems. - Experience with computer hardware troubleshooting and repair. - Excellent interpersonal and communication skills, and the ability to work comfortably with all individuals in a diverse multicultural environment. - Strong documentation skills. - Working knowledge of hardware and software video conferencing systems.
— Experience supporting organizations with 100+ computers. - Experience with purchasing systems such as Hokiemart, and COLA. - Experience with ticketing/work order systems like Spiceworks or Service Now. - Experience working with Microsoft Active Directory. - Experience with Computer imaging, remote desktop, Microsoft Exchange. - Experience with networking concepts and devices (i.e. tcp/ip, firewalls, vlan switching, etc.) - Working knowledge of OSX and Linux.
Employee Category: Staff (Salary)
Appointment Type: Regular
Percent Employment: Full-time
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, genetic information, or veteran status; or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees, or applicants; or any other basis protected by law.
For inquiries regarding non-discrimination policies, contact the executive director for Equity and Access at 540-231-2010 or Virginia Tech, North End Center, Suite 2300 (0318), 300 Turner St. NW, Blacksburg, VA 24061.
Virginia Tech takes a hands-on, engaging approach to education, preparing scholars to be leaders in their fields and communities. As the commonwealth's most comprehensive university and its leading research institution, Virginia Tech offers 240 undergraduate and graduate degree programs to more than 31,000 students and manages a research portfolio of more than $513 million. The university fulfil...ls its land-grant mission of transforming knowledge to practice through technological leadership and by fueling economic growth and job creation locally, regionally, and across Virginia.
Through a combination of its three missions of learning, discovery, and engagement, Virginia Tech continually strives to accomplish the charge of its motto Ut Prosim (That I May Serve).