Even if you have no prior experience, we have trainingclasses starting soon to help you build the successful career that you want -apply today! We provide the support and structure; you provide the interest andmotivation.You like working with people. Even more so, you like helping them. This is yourchance to join a team dedicated to helping our members and their families everyday. As a member of our Customer Service team, you'll join us on a mission tonot only deliver the best customer service in the health care industry, but thebest customer service. Period. Your compassion and people skills combined withour support, training and development will ensure your success. This is nosmall opportunity. This is where you can bring your compassion for others whiledoing your life's best work.SMThis Customer Service Representative position is (40 hours/week)Monday-Friday. Employees will be assigned an 8 hour schedule during our normalbusiness hours of (7am-11pm) at the time of hire. This schedule issubject to change based on business needs. It may be necessary, given thebusiness need, to work occasional overtime. Our office is located at 4 WalnutGrove Drive, Horsham, PA 19044. Thislocation is easily accessible via SEPTA public transportation Routes 22, 55,80, 310 & 311. What are the reasons to consider working for UnitedHealthGroup? Put it all together - a highly competitive base pay, a fulland comprehensive benefit program, performance rewards, and a management teamwho demonstrates their commitment to your success. Some of our offerings includes: 18 days of Paid Time Off which you start to accrue with yourfirst pay period plus 8 Paid HolidaysMedical Plan options along with participation in a HealthSpending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along withShort-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation Reimbursement - up to $5,250 per calendar year forjob-related coursework Adoption Assistance PlanEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramBusiness Casual Dress CodeCorporate Facility Features (mother'sroom, exercise facility, food service kiosks & walking trails)Voluntary Benefits (pet insurance, legal insurance, LTCInsurance, etc.)More information can be downloaded at: http://uhg.hr/uhgbenefitsPrimary Responsibilities: Respond to and resolve on the first call,customer service inquires and issues by identifying the topic and type ofassistance the caller needs such as benefits, eligibility and claims, financialspending accounts and correspondence.Help guide and educate customers about thefundamentals and benefits of consumer-driven health care topics to includemanaging their health and well-being by selecting the best options, maximizingthe value of their health plan benefits Own problem through to resolution onbehalf of the customer in real time or through comprehensive and timelyfollow-up with the memberResearch complex issues across multipledatabases and work with support resources to resolve customer issues and/orpartner with others to resolve escalated issuesProvide education and status on previouslysubmitted pre-authorizations or pre-determination requestsMeet the performance goals established forthe position in the areas of: efficiency, call quality, customer satisfaction,first call resolution and attendance
Required Qualifications:Prefer 1 year prior experience in an officesetting, call center setting or phone support role, but not required An education level of at least a highschool diploma or GED Demonstrated ability in using computer andWindows PC applications, which includes strong keyboard and navigation skillsand learning new computer programsDemonstrated ability to quickly buildrapport and respond to customers in a compassionate manner by identifying andexceeding customer expectations (responding in respectful, timely manner,consistently meeting commitmentsDemonstrated ability to listen skillfully,collect relevant information, determine immediate requests and identify thecurrent and future needs of the member Proficient problem solving approach toquickly assess current state and formulate recommendationsProficient in translatinghealthcare-related jargon and complex processes into simple, step-by-stepinstructions customers can understand and act uponFlexibility to customize approach to meetall types of member communication styles and personalitiesProficient conflict management skills toinclude ability to resolve issues in a stressful situation and demonstratingpersonal resilienceAbility to work regularly scheduled shiftswithin our hours of operation including the training period, where lunches andbreaks are scheduled, with the flexibility to adjust daily schedule, and workover-time and/or weekends, as neededAll new hires will be required tosuccessfully complete the Customer Service training classes and demonstrateproficiency of the materialThere are several steps in our hiring process - it's a thorough process becausewe want to ensure the best job and culture fit for you and for us. In today'sultra-competitive job market, the importance of putting your best foot forwardis more important than ever. And you can start by completing all requiredsections of your application. (i.e. profile, history, certifications andapplication/job questions). Once you submit your resume, you'll receive anemail with next steps. This may include a link for an on-line pre-screeningtest(s) (or what we call an assessment) that we ask you to complete as part ofour selection process. You may also be asked to complete a digital videointerview, but we will offer full instructions and tips to help you. After you havecompleted all of these steps, you can check on the status of your applicationat any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, Horsham, PA; Philadelphia, PA; Norristown, PA; Doylestown, PA, zipcode 19154, Conshohocken, PA & Feasterville, PA
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.