The Director of Direct Mail and Development Operations is a senior member of the Development leadership team and reports directly to the Vice President of Development. She/he plays a major role in ensuring that The Home for Little Wanderers achieves its philanthropic goals and objectives. S/he is responsible for the Direct Mail and Annual Fund programs generating $1.5M annually to The Home. Development is charged with the responsibility of identifying, cultivating, and soliciting charitable donations for The Home and its programs.
Responsible for managing the Development Operations Team, The Director has day-to-day and strategic oversight of the following areas and staff:
Develops and submits an annual operating plan to the Vice President of Development, which outlines the Development Operations Team’s goals, strategies, benchmarks, and key initiatives for each fiscal year
Interacts regularly with Vice-President, Directors and staff in order to accomplish their goals
Manages a staff of two to three, including holiday temp staff
Direct Mail and Online Operations
Manages the Annual Fund, responsible for raising $1.5M in unrestricted operating revenue for The Home
Responsible for ongoing fiscal management of the direct mail program on both the revenue and expense side. Builds a budget and oversees cost control.
Responsible for mailing lists, processing, importing and acknowledgement of direct mail and online donations
Manages relationship with direct mail vendors, ensuring that the policies of The Home are implemented, and that costs are controlled while revenues are maximized
Oversees the management of The Home’s Development Information System (Raiser’s Edge) so that we are able to use our database to achieve our fundraising, stewardship, prospect identification, and financial reporting goals
Manages and personally participates in the processing of over 22,000 gifts annually, ensuring quality and integrity in the process.
Works with the Director of Special Events to support and oversee all special events operations
Manages the vendor relationship with Blackbaud including contract administration
Responsible for the development of a sophisticated prospect research system, which uses electronic and human intelligence gathering tools to assist in the development of prospect advancement strategies. This includes working with the Director of Major Gifts to establish a major gift prospect identification system.
Establishes and manages a comprehensive stewardship program in which The Home’s donors and volunteers are thanked for their contributions in a timely manner, where our goal of developing stronger relationships with funders is achieved, and where the CEO, Board, staff, and key volunteers are personally involved in this process.
Point person for all information technology and facilities needs within the development department, including Raiser’s Edge, phone, intranet, computers and access to other systems within The Home.
Performs other duties as assigned
Education and Experience
Five to ten years of progressive fund raising experience
A proven track record in the solicitation and stewardship of gifts
A solid understanding of development information systems and the role they play in a successful development program
Experience with raiser’s Edge preferred
A strong commitment to the values of The Home for Little Wanderers
Strong leadership skills and the ability to motivate staff and volunteers to achieve The Home’s philanthropic goals
Excellent written and oral communications skills
Ability to work and thrive in a team-oriented environment
Outstanding interpersonal and motivational skills
A Bachelor's degree in a relevant field
A high level of energy, initiative, creativity, and integrity
Computer literate including Microsoft Office and Internet Explorer with the ability to learn new software applications
Standard office setting.
Ability to communicate effectively both verbally and in writing. May spend extended period on the telephone, at the computer terminal or operating other office machines, requiring eye-hand coordination and finger dexterity.
The above is intended to describe the general content and requirements of work being performed by people assigned to this classification. It is not intended to be an exhaustive statement of all duties, responsibilities, or skills required of personnel so classified.
The Home for Little Wanderers provides a seamless continuum of vital programs and services for every stage of child and family development. For more than 200 years, we’ve earned a reputation for doing whatever it takes to strengthen vulnerable families and keep children safe in their own communities, even when they don’t have family support.Serving children and youth from birth to 22, The Home mak...es a positive impact on over 7,000 lives each year through a network of services including behavioral health, therapeutic residential and special education, adoption and foster care. In addition, a number of innovative programs provide specialized assistance to youth transitioning to adulthood from state systems of care.We continuously measure the impact of our work to develop and enhance our programs. We never give up on children. And we don’t let children give up on themselves. By advocating on behalf of each and every one of them, we strengthen our families, our communities and our Commonwealth.Our mission is to ensure the healthy behavioral, emotional, social and educational development and physical well-being of children and families living in at-risk circumstances.