Columbia Basin College ("CBC" or the "College") seeks a Program Support Supervisor 1 in the Student Records Department. This position is responsible for all duties and tasks related to the admissions application, onboarding, transcript, registration, campus switchboard, Welcome Center and Student ID card processes. The Program Support Supervisor 1 will supervise, train and conduct yearly performance evaluations for support staff, student and hourly employees in the Student Records Department. The position reports to the Assistant Vice President for Enrollment Services.
Closing Date: Open Until Filled (First consideration closes July 17, 2017 @ 11:59 p.m. PST)
Supervise support staff, hourly and student workers within assigned department; assign workload; monitor performance; recommend the hiring and dismissal of employees; address job performance issues; work through personnel issues; coordinate and plan for departmental coverage by staff and students;
Identify appropriate trainings/workshops for staff development as needed; schedule and facilitate weekly staff meetings including preparation of agenda; submit and/or facilitate payroll and electronic time and leave reporting information with Human Resources staff;
Provide support for all processes and procedures related to incoming/outgoing transcripts, including transcript evaluations and the transcript database; collaborate with the transcript Program Coordinator;
Assist with the development of the Student Records Department web pages;
Manage, facilitate, and distribute information as needed to the campus operators, Welcome Center and Student ID card booth;
Use independent discretion in releasing information related to Student Records content, policies, procedures and activities to students, parents, staff, outside organizations and the public;
Maintain, monitor and facilitate all admissions application and onboarding processes, including web-based admissions; ensure staff compliance with admissions policy and procedure;
Maintain budgets for Student Records; monitor budget status in line with program activities;
Review and recommend changes or approval to all printed information relevant to Student Records;
Facilitate the reporting procedures for Clearinghouse functions; coordinate other reporting such as Solomon Military reports;
Oversee the ordering of supplies and/or equipment; complete or process requisitions, invoices and P-Cards;
Attend meetings and/or conferences as the program representative; and
Perform related duties as required.
Bachelor's degree from a regionally accredited college or university;
Two (2) or more years of experience in customer service; and
One (1) or more years of experience providing supervision of other employees.
Two (2) or more years of demonstrated experience in higher education;
Skills & Abilities:
Computer Skills: High level of proficiency and accuracy in Windows file management, Microsoft Office, and information database systems such as PeopleSoft;
Customer Service: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance in general and specialized student support services; meet commitments;
Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things;
Oral Communication: Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings;
Written Communication: Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; read and interpret written information;
Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality;
Quantity: Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly;
Professionalism: Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;
Analytical Skills: Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures; and
Problem Solving: Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
TERMS OF EMPLOYMENT:
This position is a twelve (12) month, full-time classified staff position. The typical work hours for this position are Monday through Thursday, 7:00 a.m. to 4:30 p.m. and Friday 7:00 a.m. to 12:00 p.m. (noon); however, working hours may vary due to work demands and some evening and weekend work may be required. This position is overtime eligible and is available immediately.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities in the following areas: typing, grammar, and basic skills in Word and Excel.
CONDITIONS OF EMPLOYMENT:
In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4833.
Frequent repetitive hand and wrist motions;
Ability to sit and stand for long periods of time;
Frequent need for oral, written and auditory communication; and
Occasional need to travel between college buildings.
CBC is an Equal Opportunity Employer and operates under an Affirmative Action Plan, in accordance with applicable state and federal laws and regulations. CBC reaffirms its policy of equal opportunity regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, marital status, disability or status as a disabled veteran or Vietnam era veteran. This policy applies to all programs and facilities, including, but not limited to, admissions, educational programs, and employment. Discrimination is prohibited by state and federal laws and regulations, as well as the College policy. Coordination of the compliance efforts of CBC with respect to equal opportunity and disability accommodation regulations is under the direction of Camilla Glatt, Vice President of Human Resources and Legal Affairs, telephone 509-542-5548.
CBC complies with the American with Disabilities Act and Washington's Law Against Discrimination. Applicants with disabilities who require assistance with the recruitment process may contact 509-542-4740 or leave a TYY/TDD message at 509-546-0400 by the application closing date.
Columbia Basin College (CBC) serves the citizens of Benton and Franklin counties in Washington state with two-year associate degrees for transfer to a four-year university, and applied degrees for workforce employment. CBC also provides one-year certificates and basic skills for those pursuing a GED or high school diploma. CBC serves approximately 7,000-8,000 students each quarter.Columbia Basin... College now offers bachelor degrees in Nursing, Project Management, Applied Management, Cyber Security, Information Technology, and Dental Hygiene. These bachelor degrees are in direct response to the needs of our community. As a result of community needs, Columbia Basin College has recently opened our new state of the art Social Sciences and World Languages Center at the Pasco campus.In July 2017, CBC will open its second, four-story Health Science Center in Richland. In addition to training CBC healthcare professionals, the Wortman Medical Science Center will also be a functional medical clinic as part of Kadlec Regional Medical Center’s family medicine residency program.CBC will open a student housing facility in September. This first phase will house 125 students.Columbia Basin College continues its rich tradition of meeting our community's needs with a dynamic faculty, state-of-the-art facilities, and a diverse student body from all walks of life.