Do you want to be part of Super Bowl 52 and the 2019 NCAA Final Four? Do you want to be part of the excitement during Vikings games and concerts? Come join our team at U.S. Bank Stadium. Ideal candidates will have excellent customer service skills and experience with Ticketmaster.
*Only those candidates that apply through our online portal will be considered. Link is at the end of the posting.*
Under moderate supervision of the AGM – Sales and Marketing, oversee day-to-day ticket sales and all aspects of the ticket office operation for the facility by performing the following duties personally or through subordinates.
Essential Duties & Responsibilities
Direct and oversee the internal control of daily operations as outlined in the SMG Box Office Manual.
Coordinate all event information between the promoter, facility personnel and the ticket company in a timely manner.
Build and modify all computer ticket events and issue computer access codes to facility management.
Monitor daily ticket sales for all upcoming events and communicates information to the Directors and promoter representative.
Establish files on each event that consist of seats on-hold for the building and promoter, complimentary ticket, event audits and ticket inventory schedules.
Maintain communication with Ticketmaster representatives for updates and/or revisions in the computer operations.
Coordinate the house scale for all ticket events.
Maintain security of cash bank and accurate inventory of all tickets distributed and available for sale.
Account for cash bank and receipts (cash and credit card) from ticket sales.
Prepare and present the final box office statement for settlement for each event.
Create and produce all box office sales reports. Account for ticket sales for each event and provide accounting with reconciled daily activity reports.
Respond to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
Attend weekly staff meetings.
Attend all pre-event production meetings and post event de-briefs.
Develop and maintain a positive harmonious working relationship with all the other departments.
Work all Vikings games in a capacity determined by AGM – Sales and Marketing.
Responsible for overseeing floor set for concerts: being present when floor is marked, checking floor set for accuracy.
Manage Ticket Office Coordinator and part time-ticket sellers.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.
Other duties as assigned.
Manage subordinate supervisors who are responsible for the employees of the Box Office. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; scheduling; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications & Skills
Understand all aspects of box office operations. Possess a working knowledge of computer ticketing systems and the ability to update, integrate and implement procedure in response to state-of-the-art changes.
Comprehend and use bookkeeping principles and standard accounting practices.
Apply principles of organization, supervision, training, personnel development, staffing and scheduling.
Recognize and solve problems rapidly and effectively while handling a large volume of tickets and cash in a fast-paced environment.
Calculate figures and amounts such as discounts, interest, commissions, proportions and percentages accurately and efficiently.
Operate standard office equipment including copier, scanner and fax machine.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Remain flexible and adjust to situations as they occur.
Minimum Education & Experience
Bachelor’s degree from an accredited four-year college or university.
Minimum of three (3) years in the public assembly industry in a supervisory or management position; or equivalent combination of education and experience.
Ticketmaster experience preferred.
Operate computerized ticketing system.
Operate event booking/scheduling software.
Operate a personal computer using Windows, Office and other standard office equipment.
Must have strong computer skills, Excel and Word. Knowledge in Peachtree Accounting Software a plus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds.
This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
This position offers a competitive salary and benefit package. Resumes must include salary requirements and a cover letter for consideration.