Minimum Qualifications: Bachelor's degree in Computer Science or related field and a minimum of 2 years IT experience or equivalent combination of education and experience, plus excellent written/oral communication, interpersonal, customer service, problem solving, and analytical skills required. Experience with PC and Mac hardware and software support required. Experience with mobile devices (iOs, Android, etc) required. Must be able to lift up to 50 pounds.
Job Standard / Operational Needs: Provide Administrator support on various academic systems, ie. Blackboard. Provide technical support during high stakes on-line exams. Install and maintain institution-owned equipment in computer labs and in classroom teaching stations. Provide primary support for students seeking technology assistance. Research and resolve hardware and software problems as necessary. Troubleshoot connectivity problems with client devices. Experience with Windows 7, 8, and 10, MS office, and host connectivity packages in a Novell NDS and Windows Server environment; Macintosh OS-X 10.8+, iOS, and Android; familiarity with UNIX (Linux) environments a plus. Troubleshoot hardware and software issues on student-owned computers. Provide setup assistance for student access to campus wireless resources. Provide troubleshooting support for students living in on-campus housing. Evaluate new hardware and software solutions for issues as needed. Provide on-location support for faculty utilizing technology in campus facilities. Consult with other team members on projects as needed.
About State University of New York Upstate Medical University
SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Upstate Medical University's educational mission is anchored by i...ts four colleges?Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Since 2006, student enrollment has grown by 30% as Upstate responds to the needs of the region. As a biomedical research enterprise, Upstate focuses on the most prevalent human diseases, including cancer, diabetes, heart disease, nervous system disorders, vision, and infectious diseases. The quest for treatments and cures is built upon expertise in structural, molecular and systems biology. Upstate also offers many clinical trials for patients. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.