Posting Summary: The Darden School of Business seeks a Service Desk Technician to join its Client and Technical Services team. This position provides consultative and technical support services to staff, faculty and students to ensure timely problem resolution, system/data access and optimal system performance.
Duties include: Provides support for desktop, mobile computing, and client/server technology. Monitors phone, email and ticketing system to ensure that clients are responded to in a timely manner and that all issues are recorded. Addresses moderately complex problems and will use experience and judgment in selecting among authorized procedures. Seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Works with external vendors or service providers Assists more junior-level staff in solving routine problems if necessary.
This position requires availability to work some weekends.
Required Minimum Level of Education: *Degree or Equivalent Experience Required
Required Specific Degree/Training: Associate's Degree or equivalent experience in Computer Science, MIS, Computer Engineering or related discipline
Preferred Minimum Level of Education: *Degree Preferred
Preferred Specific Degree/Training: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.
Required Minimum Level of Experience: Some - up to 4 years
Required Specific Experience: Experience troubleshooting Windows and Mac PC's
Preferred License or Certification: Comptia A+ certification
Required Knowledge, Skills and Abilities: Ability to troubleshoot Mac and Windows computers. Basic knowledge of printers, networks and server-based applications. Strong verbal and written communication skills to convey technical guidance and information to users. Strong customer service and communication skills. Ability to configure email and wireless on mobile devices.
Required Computer Applications: Windows and Mac OS, MS Office and basic networking
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of ben...efits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.