The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Procurement Services has an outstanding opportunity for a Temporary Fiscal Specialist 2.
Job Description Summary: Fiscal Specialist 2 (NE S SEIU 925 Non Supv) Reporting to the Manager of Procurement Customer Service, this temporary six-month position serves as an expert in the procure-to-pay process. The Fiscal Specialist 2 will provide fiscal support and problem resolution to customers of UW procurement and financial systems. This position is responsible for responding to Tier Two requests requiring problem resolution for recording, summarizing and reporting fiscal activity. The position is also part of the team which provides training for users of UW procurement and financial systems, and maintains the intranet site and collaborates with other teams regarding appropriate content on the department website. The position is also responsible for promoting electronic payment options and enrolling suppliers. This position backs up other staff for MyFD Tier 1 Customer Service.
Duties and Responsibilities: Provide customer support services for procurement and financial systems and reporting services, including MyFD Tier 1, Ariba, PDR, Supplier Registration and others.
Independently advise and inform departmental customers and suppliers regarding policies, procedures and activities ensuring compliance with University, state and federal policies, rules and regulations. Analyze and resolve procurement discrepancies for reconciliation of statements and University accounts.
Consult and advise staff and faculty regarding Procure-to-Pay options, policies, procedures, and activities to ensure compliance with University, state, and federal requirements. Provide prompt and effective response (Tier Two support) to all customer inquiries to resolve issues relating to procurement processes and systems. Conduct independent research, collaborate with others in the team and process partners as needed to initiate corrective action and resolve issues to the customer's satisfaction.
Communicate effectively with both internal and external customers via direct contact by telephone and standard forms of written communication such as email, letters and memoranda using a variety of communication skills as appropriate including conflict resolution, active listening skills, etc. Write clear, courteous responses to customer written inquiries. Communicate effectively with a broad customer base and respond quickly to inquiries without sacrificing quality.
Maintain Customer Service Group documentation on intranet site and makes recommendations regarding Procurement Services website content.
Actively participate in project teams and sub-teams.
Maintain departmental internal and external FAQ repository (currently utilizing Drupal).
Actively participate in continuous process improvements using Lean methodology, reviewing and analyzing data from work processes, communicating ideas for improvement and reporting progress.
Requirements: Two years of experience at a level equivalent to Fiscal Specialist I AND 15 quarter hours or 10 semester hours of college level accounting, or equivalent education/experience.
Experience which demonstrates: Positive and collaborative participation in a work team Consistent attention to details and accuracy of work Ability to efficiently manage time and work in a high-volume, fast-paced environment Ability to stay focused on assigned tasks
Basic user skills are required for the entire Microsoft Suite of programs (Outlook, Word, PowerPoint, Access, OneDrive) and intermediate user skills for Excel).
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
A satisfactory outcome from a criminal background verification will be required prior to hire.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.