Delivers excellence in customer service which meets and exceeds customer expectations. Reviews and analyzes patient referrals to determine appropriateness of home care services, ensures compliance of payor regulations, and identifies most the most appropriate level of service. Coordinates and expedites all aspects of service to optimize patient's smooth transition from Hospital to home care. Is a patient advocate and liaison between Hospital Case Management, Physicians, patients and Home Care Clinical staff. Communicates key components of patient's needs and physicians orders to HC Clinician's to help establish patient's plan of care. Coordinates the delivery of equipment and/or supplies based on patient and families need. Collaborates with Clinical Sales Liaisons to provide educational information to Case Managers, Physicians, key hospital staff, and nursing home staff regarding qualifying criteria, access to Home Care, etc Qualifications
You’ve known us as many names throughout St. Louis, and now, we’re bringing our hospitals, doctors, home care and other services together under one name – SSM Health. With seven hospitals, 350+ physicians, more than 40 physician locations and 12,000 employees, we are part of something bigger and better. We’re connected to a wealth of resources, expertise and advance technology to help you, your fa...mily and our community live long, healthy lives.
We’ve grown and changed a lot over our 143-year history. Our name may be changing but our mission remains the same