Up for the challenge of a lifetime? Join and lead a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of our millions of customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm) Responsible for assisting the HIM or Coding Leadership in managing daily operations within the assigned client Facility or within the HIM or Coding Center operations. Supplements staff training, coaching and support; issue identification, assessment and resolution; and technical support within the assigned work environment in order to achieve desired outcomes and compliance with Optum360 and client policies/procedures and standards. With guidance from Mgr/Dir provides input in hiring/firing decisions, as well as performance appraisals. May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection. Serves as relief support and a "super user" for new programs, processes, and technologies. Works on-call schedule, as required. Primary Responsibilities:Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions Provides operational guidance and support to assigned staff under the direction of the HIM and/or Coding Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the Manager Responsible for the development of associate work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets performance requirements Performs job-specific accountabilities of relief staff (80%+ of work time devoted to staff support) or other job functions as assigned by the Manager, or as required to meet expectations. Thorough knowledge of all aspects of HIM services and skills to successfully fill-in any position, fully meeting performance expectations and standards. Works varying hours and/or on-call schedule, as required In coordination with the Manager may participate in the redesign of HIM or Coding processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying strong customer service philosophies in all encounters: Provides timely and professional follow-up to customer complaints and issues Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channelProvides function-specific training, including staff orientation / onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program. Cross-trains and supports the functions of all centralized patient access functions Maintains work site in full operational order: Orders supplies and other materials in compliance with budgetary constraints Maintains a neat, orderly work environment that denotes professionalism and efficiency Develops job aides to assist the staff in performing work assignmentManages assigned staff in order to ensure steady workflow balance and high quality outcomes: Effectively directs and facilitates a team to achieve its desired outcome Creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention Supports a collaborative, participative management styleFosters teamwork atmosphere between business and clinical stakeholders Responsible for the following activities: Schedules and conducts regular individual and team/group meetings for the purposes of disseminating information, performance feedback and development. Selection of employees based on potential contributions, departmental culture/needs and personnel policies. Recommends allocation of resources based on scope of goals and prioritiesReviews employees' work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows-up, as warranted. Mentors and coaches associates to ensure positive outcomesCompletes the work schedule, ensuring adequate and appropriate coverage and performance. Effectively manages to the department resources to avoid the use of overtime and/or alternative staffing resources, minimizing when possibleProvides and documents employee disciplinary / corrective actions, up to and including initial warning, referring all actions and activities to the Manager or Facility Director for follow-up Provides and documents employee's performance during orientation and annual reviews with support/review from Manager and / or Facility DirectorMaintains fiscal accountability for assigned area of responsibility by identifying new operational, capital and program needs, monitoring staffing allocation in alignment with customer service goals, and by meeting budget parameterAnalyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports, including key performance Indicators as they relate to the divisionMaintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviorOther duties as needed and assigned by the Manager and/or Facility Director, HIM Senior Leadership
Required Qualifications:Minimum of an Associate's Degree RHIT or Certified Coding Specialist (CCS) Certification 2+ years in a supervisory role or lead in a hospital setting Acute Care Facility HIM and/or Coding Department leadership experience, managing one or more functional areas of: HIM, Coding, DNFB or other management functions related to revenue cycle activities in a complex multi-site environment 2 recent consecutive years of experience in a Health Information Management (HIM) Department EMR experience Experience working in a union environment Basic proficiency with: Microsoft Excel, Word, PowerPoint, Outlook Preferred Qualifications:BA Degree RHIA Certification Experience leading or participating in HIM and/or Coding-related EMR Software CCS or AAPC for direct oversight of coding functions Basic Knowledge of SharePoint and MS ProjectOther Skills / ExperienceMust be able to independently set and organize own work priorities for self and for the assigned team, and successfully adapt to new priorities as part of a changing environment. Must be able to multi-task and work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles Maintains current knowledge of HIM and/or Coding processes and systems Knowledge of ICD-10 and CPT terminology. Working knowledge of medical terminology Ability to communicate and work with patients, physicians, associates, Optum360 / client leadership, multiple direct patient care providers and others in order to expedite the HIM and/or Coding process. Strong communication skills (verbal and written) in dealing with trainees, associates, and internal/external customers Effective critical thinking, problem solving and decision making skills. Strong quantitative and analytical abilities to process and display data Ability to handle heavy workloads and short deadlines in a positive manner. Adapts quickly to changing conditions, assimilating new processes into job functions and taking ownership Must possess the ability to comply with Optum360 and client policies and procedures Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward Ability to work with a variety of individuals in executive, managerial and staff level positions Must be comfortable operating in a collaborative, shared leadership environment that encourages change engagement and participation, and open dialogue Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Optum360 and our client organization(s) Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Coding, CPT, HIM, Health Information Management, EMR, Electronic Medical Records, San Francisco, RHIT, RHIA, CCS, AAPC, ICD-10, insurance, hospital, healthcare
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.