Buckley Sandler is currently seeking candidates for a Technology Trainer, resident in our Washington, DC office. Under the direction of the Technology Services & Training Manager, the Technology Trainer is responsible for providing superior user training and acting as a subject matter expert with application support. The Technology Trainer is expected to:
Schedule and implement instructor-led, online and remote training sessions in a manner that is attentive, courteous, and responsive to trainees
Communicate technical and functional information in a logical, organized and concise manner
Anticipate Firm training needs and work with manager to research and design effective programs
Develop course material incorporating practice exercises to support learner retention
Develop e-learning modules to demonstrate relevant technology usage
Develop and facilitate skills assessments to measure functional knowledge of Firm staff
Additional duties and special projects, as assigned by the Technology Services and Training Manager
Act as IT liaison to facilitate communication between the IT Department and end users
Periodically assist with Service Desk coverage during heavy call volume
Assist with testing of system upgrades and patches
Assist Services Team to create and modify Knowledgebase Articles written by Service Desk
Participate in IT Department beta programs to test new software, devices and systems
The individual must have excellent attention to detail while providing high level customer service. Analyze Help Desk activities and documented resolutions to identify areas for additional training. Devise and deliver solutions to enhance quality of service and to prevent future problems. Ability to communicate effectively and professionally, both verbally and in writing. Ability to work as part of a team and independently, when necessary. Must provide training, support and troubleshooting the Firm’s software applications including Word processing, email and spreadsheets (Microsoft Office 2016), document management systems (Autonomy iManage preferred), document Automation tools (Microsystems), document comparison tools (WorkShare and Microsystems Compare), time entry (Intapp Time), VoIP telephone and voicemail systems (Cisco preferred), Legal Applications (Westlaw, Best Authority), hardware technologies (Lenovo X1 Yoga, Lenovo PC, printers), other technical tools (Citrix, Cisco VPN Client, RSA Two-Factor Authentication, Mimecast, Sophos, Anti-virus Applications).
This position will be filled by an energetic team player with exceptional customer service and communication skills including the ability to communicate effectively with technical and non-technical attorneys and staff. The ideal candidate will also have the ability to quickly solve problems by organizing, prioritize and accomplish multiple tasks in a fast-paced environment. A high attention to detail as well clear and accurate documentation skills are also required.
Candidates must have proficient technical knowledge of Office 2010/2016, advanced functions of iManage, Intapp TIME, Best Authority, Document Automation Tools. Help Desk ticketing software. Experience supporting mobile devices and remote access technology such as Citrix and VPN. Works in a typical office environment requiring extensive use of typical business equipment (e.g., computer, telephone fax, copier, security system).
Bachelor’s degree or equivalent combination of education and experience. Minimum of two years’ experience in software training position with end user support duties; ideally with a legal/professional services firm. Occasionally called upon to work overtime.
With more than 150 lawyers in Washington, DC, New York, Chicago, Los Angeles, and London focused on financial services law and litigation and enforcement matters, BuckleySandler has quickly gained a reputation for solving litigation, enforcement, compliance, regulatory, and transactional challenges for clients, and even turning them into business opportunities.