Position Summary: We have an exciting opportunity to join our team as a Patient Experience Improvemnt Analyst.
In this role, the successful candidate will serve as the Medical Center's expert of patient experience-related data, resources, and information
Trends, monitors, drills down, and analyzes findings to determine areas of opportunity and provides a summary of those findings.Interprets results using a variety of techniques from simple data extraction to complex data mining independently.
Prepares visually attractive, accurate, timely reports, documents, and presentations utilizing appropriate software applications.Prepares information that can be distributed throughout the Medical Center staff using various methods (emails, newsletters, meetings, memos, presentations, etc.).
Prepares reports and presentations utilizing rL Solutions Feedback Monitor Pro (complaint management software).Prepares weekly, monthly, quarterly, annual reports, scorecards/dashboards and other key performance reports, including survey response rates and appropriate benchmarks.
Functions as HCAHPS data expert, including downloading of HCAHPS database, forecasting potential opportunities including revenue and value based purchasing.
Coaches others on the survey process and results.Prepares decision trees and flow charts using vision and other software.
Assists with ad-hoc report requirements, systems development and vendor/client support issues as needed and provides recommendations for process and data capture improvements.
Works with ODL, Nursing, and others to correlate customer satisfaction survey results with patient satisfaction data.
Manages content and continually enhance design of intranet sites.Collaborates with Performance Management Office and other departments to develop user-friendly, integrated service, clinical, financial, and operational dashboard.
Collaborate with patient care teams to develop data reports utilizing patient satisfaction rounding compliance, discharge phone call data, and other sources.
Works with internal and external customers to identify analytical requests.Structures, maintains, and analyzes data from various internal and external data sets.
Develops training materials for data sources and assists with training on the access and utilization of the various databases and systems managed in the Patient Experience Office.
Consults with internal and external customers on data quality issues. Participates in departmental task forces and committees related to data management.
Aids in the development and achievement of department goals and objectives that are consistent with the Medical Center's mission and vision.
Maintains a record of internal best practices monitoring the progress and impact of various initiatives.
Demonstrates knowledge of the organizations Service Standards and incorporates them into the performance of duties.
Performs other duties as assigned.
Minimum Qualifications: To qualify you must have a Bachelor's Degree with three years of prior Health Care or related experience.Strong analytical skills required.Computer proficiency in Microsoft Windows, Microsoft Office, Internet, database programs and SMS
Preferred Qualifications: Master's Degree
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.