The Patient AccessSupervisor is responsible for assisting with the day to day operations thebilling and patient accounts department with responsibilities including, butnot limited to, supervision of personnel, participating in budgeting, financialmanagement, employer and patient relations, and quality improvement.
Responsible for primary oversight of billing and patient accounts functions such as processing, denials and follow up on accounts
Oversees write-offs, work orders, insurance processing and verification, patient chart maintenance, accuracy of billing, payment processing.
Researches incomplete, incorrect, or outstanding claims and submits claims with knowledge of all insurance plans and contractual arrangements affecting payments.
Investigates and resolves claims submission problems with insurance payers and reviews new and existing insurance claims processing information.
Works to resolve billing/insurance issues and ensure compliance with departmental financial policies.
Provides information and facilitates communication with and between interdisciplinary healthcare providers, employer groups, and patients.
Develops and implements overall cost effective staffing plans, schedules staff and confirms time records
Interviews, orients, trains, counsels, mentors, disciplines and evaluates staff
Provides leadership and direction in resolving operational issues.
Monitors and evaluates key processes in order to identify opportunities for improvement
Addresses customer complaints and ensures that follow-up action is taken and documented.
The information above isfor summary purposes, and is not intended to be a comprehensive list ofessential functions.
High School diploma or equivalent, required
BS degree or High School Diploma or equivalent with minimum of 5 years of supervisory experience in a health services group or physician office, required
Minimum of three years' experience with billing, insurance claims processing, and ICD-9 coding, required
Ability to communicate effectively and diplomatically within a multi-functional team, required
Strong organizational skills and attention to detail, required
Ability to successfully function in a fast paced, service oriented environment, required
Experience in understanding and usage of computers, including the Microsoft Office Suite and preferably knowledge of billing/collections software, as well as the ability to learn applications relevant to the position, required
We reveal and foster God's healing love by improving the health of the people and communities we serve, especially those who are poor and vulnerable.
Inspired by our faith,
•We will be distinguished as the premier person-centered health system and trusted partner.
•We will share accountability with clinicians and other stakeholders to coordinate care across all settin...gs and improve access, quality, health outcomes, and affordability.
•We will grow as community-based health networks to serve more people in partnerships with others who share our vision and values.
Caring Spirit - We honor the sacred dignity of each person.
Excellence - We set and surpass high standards.
Good Humor - We create joyful and welcoming environments.
Integrity - We do the right thing with openness and pride.
Safety - We deliver care that seeks to eliminate all harm for patients and associates.
Stewardship - We are accountable for the resources entrusted to us.