The Patient Access Supervisor is responsible for assisting with the day to day operations the billing and patient accounts department with responsibilities including, but not limited to, supervision of personnel, participating in budgeting, financial management, employer and patient relations, and quality improvement.
Responsible for primary oversight of billing and patient accounts functions such as processing, denials and follow up on accounts
Oversees write-offs, work orders, insurance processing and verification, patient chart maintenance, accuracy of billing, payment processing.
Researches incomplete, incorrect, or outstanding claims and submits claims with knowledge of all insurance plans and contractual arrangements affecting payments.
Investigates and resolves claims submission problems with insurance payers and reviews new and existing insurance claims processing information.
Works to resolve billing/insurance issues and ensure compliance with departmental financial policies.
Provides information and facilitates communication with and between interdisciplinary healthcare providers, employer groups, and patients.
Develops and implements overall cost effective staffing plans, schedules staff and confirms time records
Interviews, orients, trains, counsels, mentors, disciplines and evaluates staff
Provides leadership and direction in resolving operational issues.
Monitors and evaluates key processes in order to identify opportunities for improvement
Addresses customer complaints and ensures that follow-up action is taken and documented.
The information above is for summary purposes, and is not intended to be a comprehensive list of essential functions.
High School diploma or equivalent, required
BS degree or High School Diploma or equivalent with minimum of 5 years of supervisory experience in a health services group or physician office, required
Minimum of three yearsâ?? experience with billing, insurance claims processing, and ICD-9 coding, required
Ability to communicate effectively and diplomatically within a multi-functional team, required
Strong organizational skills and attention to detail, required
Ability to successfully function in a fast paced, service oriented environment, required
Experience in understanding and usage of computers, including the Microsoft Office Suite and preferably knowledge of billing/collections software, as well as the ability to learn applications relevant to the position, required
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.