Chicago House's H.O.P.E. (Health, Outreach, Prevention, and Education) Department offers services that follow the full continuum of HIV care - HIV education and outreach; HIV testing and counseling; care coordination for those who are HIV negative and those who are HIV-positive; and Ryan White Case Management, inclusive of a robust Medication Adherence Program. The Department is committed to the agency's pillars of care of being trauma informed and client centered, while utilizing motivational interviewing and risk reduction strategies. All our programs are mobile and imbedded in community. We specialize in wrapping our services around a client, navigating them to providers across Chicago. We join our local, state, and national partners' commitment to "becoming a place where new HIV infections are rare and when they do occur, every person regardless of age, gender, race/ethnicity, sexual orientation, gender identity or socio-economic circumstance, will have unfettered access to high quality, life-extending care, free from stigma and discrimination."
Plan, implement, direct, and monitor all aspects and services related to HIV Prevention and Linkage to Care Programming.
Oversee and manage HIV prevention and linkage to care programs, as well as Ryan White Case Management services, funded through: the Centers for Disease Control and Prevention (CDC), the Chicago Department of Public Health, AIDS Foundation of Chicago, and local and national private funders.
Oversee a department of managers and line staff providing services including: HIV testing, HIV group and individual-level education, street outreach, linkage to HIV and non-HIV (PrEP) medical care, prevention counseling, and Ryan White Case Management.
Provide clinical and administrative supervision for the Care Coordinator Manager, HIV Testing Manager, and Ryan White Case Management Manager.
Develop linkage agreements when appropriate with agencies that can support program participants’’ efforts towards wellness
Oversee the design and implementation of client satisfaction surveys
Coordinate a Consumer Advisory Board to provide feedback on program protocols, effectiveness, engagement strategies, and education program topics
Develop and monitor yearly budgets for prevention projects, and consult on a quarterly basis with the Chief Financial Officer to ensure program costs do not exceed grant funding, and compliance with other fiscal funder regulations.
Coordinate data collection, input, analysis, and reporting of program outcomes, and complete quarterly, bi-annual, and annual reports, as per funder requirements.
Work with Senior Program Director to ensure that program outcome and indicators are being program implementation
appropriately met. Create and maintain program outcome reports that can be used to inform
Oversee and coordinate departmental adherence to COA standard: Council, Support and Education
Serve on Clinical Management PQI Committee and PQI Quality Council
Coordinate and implement relevant PQI activities within the H.O.P.E. Program, including review and analysis of case record reports and satisfaction surveys, ensuring collection of client and program improvement outcome data and meeting contractual obligations;
Represent departmental staff concerns, responses, and suggestions on the Quality Council
Ensure data is communicated to all departmental staff and that staff feedback is similarly communicated to Quality Council
Monitor the implementation of procedure and protocol manuals for programs to ensure effective delivery of prevention and linkage to care services and minimum standards of care. Update policies and procedures as needed, and streamline policies wherever possible.
Oversee Quality Assurance activities conducted by Prevention and Linkage to Care staff
Conduct Quality Improvement, including assessing and identifying areas for improvement in program delivery, program/client outcomes, and client satisfaction. Design and implement strategies to address program/client needs and measure their effectiveness.
Oversee and monitor the department’s critical incident occurrences, including reporting any serious behavior changes of clients immediately to the Senior Program Director. Report any trends and concerns to the agency’s Risk Management Committee.
Oversee the design and implementation of client satisfaction/needs assessment surveys
Work with department staff to complete reports in accordance with funder requirements, and maintain all necessary statistics for report completion
Communicate with federal, local and private funder officers to monitor prevention and linkage to care projects and ensure that projects are meeting funder expectations.
Facilitate CDC Prevention Project Partner agency meetings on a quarterly basis.
Assist and support the writing of grant proposals for HIV prevention programs.
Assist and support with ensuring compliance and fidelity to COA standards.
Other duties as assigned.
Three to five years of management experience
Master’s degree in Social Work, Public Health or related field, clinical licensure preferred
Knowledge of mental health, disabilities, substance use, LGBTQ communities, trauma informed care, harm reduction and the criminal justice system strongly preferred
Knowledge of HIV prevention and HIV/AIDS
Clinical experience with HIV prevention and harm reduction strategies preferred
Demonstrated excellent oral and written communication skills
Ability to work independently
Ability to multi-task
Willingness to travel to partnering agencies and the CDC headquarters (Atlanta, Georgia)
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House se...rvices are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.