***This position supports the department of Orthopaedics at the Carilion Clinic Institute for Orthopaedics and Neurosciences (ION) located at 2331 Franklin Rd., in Roanoke, VA***
Using the support of technology, telephone triage nurses assess the patient's health status to determine the urgency or emergency of the call, provide callers with health information, and offer decision support for timely access to the appropriate health care provider for both acute and chronic health conditions. Utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care.
Support Carilion's hallmarks of service excellence and quality for all job responsibilities. As a member of the Navigated Patient Scheduling Center, triages incoming calls. As part of the health care team, assumes primary accountability for nursing coordination and provision of individualized care for patients of all ages.Utilizes delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care.
Minimum Qualifications Required
Education:Graduate of accredited school of professional nursing. BS RN preferred.
Experience:Minimum of 5 years of varied nursing experience preferred, with some of this in inpatient nursing.Prior experience triaging telephone calls preferred.
Licensure, certification, and/orregistration:Currently licensed as Registered Nurse (RN) in the Commonwealth of Virginia or new graduate of approved program eligible to sit for the Virginia licensure exam required.
Other MinimumQualifications:Must successfully complete orientation and competency requirements.AHA BLS- HCP preferred.Keyboarding skills required for automated computer systems, including electronic medical records.Must be able to meet essential job functions. Must have advanced nursing skill and knowledge across the specialties.Excellent communications and critical thinking skills required.Must be able to quickly establish rapport with customers over the phone. Excellent verbal and non-verbal communication skills. Able to multi-task and work well with minimal supervision. Computer skills and telecommunication skills are a must. Able to sit and talk on the phone for extended periods of time. Will work with providers to develop protocols to guide work. Critical thinking is required.
Inspiring Better Health at Carilion Clinic
Every day at Carilion Clinic, our employees come together to inspire better health in our patients, their families and our communities. Explore how you can be a part of this diverse, innovative and interdisciplinary patient-centered team, and find out how you can make a difference in the lives of others.
As an employee, you can take advantage of our competitive pay, various scheduling options, continuing education opportunities and excellent benefits.
Based in Roanoke, Va., Carilion Clinic includes multi-specialty physician practices, seven not-for-profit hospitals and the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech.
Service Excellence and Quality are hallmarks of Carilion Clinic. As a team member, you will be expected to consistently deliver the best in care and customer service. As an employee, you will demonstrate respect, dignity, kindness and empathy in each encounter with our patients, families, visitors and with each other.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Carilion Clinic is a drug-free workplace.
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices, and other complementary services, we work together to provide quality care close to home for nearly 1 million Virginians. With an enduring commitment to the health of our region, we also seek to advance care through medical education and research, help our community stay healthy, and inspire our region to grow stronger.