POSITION TITLE:Director of Member Services REPORTING SUPERVISOR:Chapter President/CEO
ABC’s Position Descriptions are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. ABC’s Position Descriptions do not create a contract, express or imply, or other legal rights between ABC and any staff member, nor guarantee employment or specific duties for any specific duration. ABC may add, change, delete, suspend or discontinue any of these positions and descriptions at any time without prior notice.
PURPOSE This position will serve as an associate to the president/CEO with emphasis placed on membership growth. Is responsible for implementing and executing membership strategies to recruit new members, retain existing members, develop and implement marketing strategies for branding purposes to engage all members of the chapter. Will also serve as associate to the chapter president/CEO to help alleviate the day-to-day operations of the president/CEO.
JOB OVERVIEW Serves as the Director of Membership and Community Relations in accomplishing short and long-range goals of the association as they pertain to growth. This position is a marketing/community relations position with special emphasis placed on recruitment and retention of current members through the following initiatives: 1)Primary focus of this position will be to develop and direct membership recruitment and retention activities and programs resulting in growth for the association. Monitors recruitment and retention plan successes and makes changes as necessary to meet goals. 2)Committee(s) development and oversight. Serve as staff liaison to committees and work with committee chairs and board liaisons (board of directors) to ensure committees are functioning properly and have access to required resources to fulfill strategic initiatives. 3)Manage and implement ABC’s marketing/communications program as it relates to retention including collaboration with external marketing and communications team to ensure a successful member recruitment and retention program. Initiatives will include social media strategies and implementation, website management, newsletter, annual directory, etc. 4)Represent the association and industry by participating in assigned industry and community boards, task forces, committees and/or meetings, as they relate to industry matters. 5)Other tasks as assigned by the chapter president.
Qualifications and Requirements: •Bachelor's degree in sales, marketing, communications, or other related field. •OR 3-5 years with a minimum of 3 years’ experience in membership/business development, customer relations, chapter relations or marketing is required. •Knowledge Requirements: Knowledge of membership marketing, planning and promotion is required. •Technical Requirements: Intermediate computer and Microsoft Office (Word, Excel, Outlook and PowerPoint) skills are required. •Must be able to work and perform with minimal supervision and attention to detail and high level of accuracy is required. •Must possess excellent and professional communication skills both oral and written.
Retention: Monitor, reach and exceed membership goals set for each year by development and implementation of programs that will create value to existing members.
Per the ABC Pacific Northwest Chapter strategic planning document, this position is responsible for driving the growth initiatives for the chapter. The following are tasks associated with the role of driving growth but not limited too.
B. Additional Duties
1)Marketing Communications Program: Develop, implement and manage the chapter’s marketing and communications program. 2)Committee Oversight: Membership Committee Management: Serve as staff liaison to committees and work with committee chairs and board liaisons (board of directors) to ensure committees are functioning properly and have access to required resources to fulfill strategic initiatives. 3)Represent the ABC Pacific Northwest Chapter in the construction industry, business community by serving on committees, boards, etc. as appointed by the chapter president. 4)Provide and maintaining monthly recruitment statistics, retention reports and/or other reports as directed. 5)Perform other tasks as required by the President/CEO and/or Board of Directors.
Associated Builders & Contractors, Pacific Northwest Chapter
Associated Builders and Contractors, Pacific Northwest Chapter will provide the best training, government and legal representation, and programs to ensure members a competitive advantage, add value to the industry's clients, promote a safe work place, and enhance the lives of the industry's employees.
Associated Builders and Contractors, Pacific Northwest Chapter will lead the construction industry, promoting and defending the guiding principles of the merit shop and free enterprise whereby anyone can succeed solely on merit.
ASSOCIATED BUILDERS AND CONTRACTORS (ABC) IS A NATIONAL ASSOCIATION REPRESENTING 21,000 MERIT SHOP CONSTRUCTION AND CONSTRUCTION-RELATED FIRMS IN 70 CHAPTERS ACROSS THE UNITED STATES. ABC's membership represents all specialties within the U.S. construction industry and is comprised primarily of firms that perform work in the industrial and commercial sectors of the industry.
ABC is the construction industry's voice with the legislative, executive, and judicial branches of the federal government and with state and local governments, as well as with the news media.
ABC's mission is the advancement of the merit shop construction philosophy, which encourages open competition and a free-enterprise approach that awards contracts based solely on merit, regardless of labor affiliation.
Through its national office and chapters, ABC's objective is to provide its members with an organization to deal with issues on an industry-wide basis.
ABC's activities include government representation, legal advocacy, education, workforce development, communications, technology, recognition through national and chapter awards programs, employee benefits, information on best practices and business development through an online contractor search directory.
ABC was founded in 1950 when seven contractors gathered in Baltimore, Md. to create an association based on the shared belief that construction projects should be awarded on merit to the most qualified and responsible low bidders. Their courage and dedication to the merit shop philosophy spread rapidly, and within time, ABC became the fastest-growing association in the United States.
Today, ABC is recognized as one of the leading organizations representing America's business community and the U.S. construction industry.