Department and Position Background Cornell University takes pride in offering generous benefits to support and enhance the health, wealth and wellness of our faculty, staff and retirees. As a member of our team, you will make a difference in the lives of our community members by delivering exceptional customer service experiences and informed benefit counseling for individuals as they move through important life and career transitions.
What are Cornell's rewards and benefits?
Competitive compensation, health insurance, and a 403b retirement plan with and generous employer contribution
Generous paid leave provisions: 3 weeks of vacation, 12 holidays (including end of year winter break December 25 through New Year's Day)
Impressive educational benefits, including tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, Cornell Children's Tuition Assistance program
A rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life including employee wellness, workshops, childcare and adoption assistance, parental leave, flexible work options.
As an HR Services and Transitions Counselor, you have four main responsibilities.
Deliver primary customer careand exceptional service to all members of the Cornell Community (including new hires, rehires, active staff, COBRA participants, terminated staff, and retirees) and applicants, as appropriate, on matters related to onboarding, life/career changes, separation/retirement and the continued connection to Cornell's active and retiree programs and benefit plans/programs. Evaluate and understand the presenting question or concern, and any ancillary issues, and own the resolution and follow-through from start to finish. Collaborate with subject matter experts as needed to ensure all relevant information is understood and available. Manage follow-up to achieve closure for the customer.
Exercise independent judgment, analyze case problems, and be responsible for accurate communication and decisions made based on policies, guidelines, rules and office protocols. In addition, appropriately communicate decisions to affected parties. Inaccuracies or poorly made decisions can cost a faculty or staff member a considerable amount of personal income or assets, and can potentially place the university at risk of non-compliance.
Collaborate with colleagues to review and recommend changes to ensure efficient, accurate and clear communications (web and printed), as well as, processes and programs. Contribute to Workday configuration discussions to address issues, and continuous review of existing and/or new functionality to ensure it supports the desired processes and outcomes.
Constantly communicate and coordinate actions and communication with colleagues to continually evaluate, develop and deliver creative, timely and quality services to clients.
What experience will you need?
We are looking for a Bachelor's degree and you will need 1 to 2 years of experience in HR Operations or a related field—or an equivalent combination of education and experience.
Exceptional customer service commitment and proven success in delivering outstanding service and ensuring information is clear and accurate.
Ability to demonstrate compassion while dealing with highly sensitive and sometimes emotional situations.
Demonstrated success working collaboratively as well as independently; exercising outstanding judgment in all situations
Self-starter who has a desire to see things through
Superb listening and communication (verbal and written) skills required
Excellent interpersonal skills to be able to work collaboratively in a busy office that is focused on customer service activity.
Proven ability to work with confidential information. Experience working with spreadsheets, running reports, monitoring activities and following through.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't: CEBS or other HR certifications, Notary public or willing to become commissioned as a Notary and experience using Workday.
When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate. Please note: Cornell Employees must apply through the Internal Cornell Career site.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position
University Job Title:
HR Subject Specialist II
Pay Rate Type:
Number of Openings:
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Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 254-7232, fax (607) 255-0298, or email at firstname.lastname@example.org.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell Uni...versity's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.