Rutgers, The State University of New Jersey is seeking a Supervising Mental Health Specialist for the Cop2Cop Call Center at Rutgers, University Behavioral Health Care.
Participates as a member of the Cop2Cop leadership unit. Primarily responsible for providing leadership, training, development and supervision to assigned staff.
Responds to telephone contacts with clients or family members in an appropriately courteous, helpful fashion as observed by a supervisor.
Responds to law enforcement personnel telephone referrals, inquiries, and other contacts with professionals, outside agencies and other parties in a professional and cordial manner, per caller feedback and as observed by a supervisor.
Maintains comprehensive and up-to-date knowledge of eligibility and admission criteria for units, programs and providers served by Cop2Cop.
Maintains comprehensive and up-to-date knowledge of specific guidelines of the law enforcement project as well as UBHC contracts and other relationships with managed care organizations, in order to correctly process an intake or to otherwise refer/guide a caller.
Performs assessment and makes appropriate disposition, often by scheduling an appointment at an UBHC unit, as indicated by feedback from receiving unit or other provider.
Performs assessment that provides adequate/accurate basis for law enforcement personnel project triage and managed care authorization of the recommended disposition as indicated by outcome data.
Develops collaborative professional relationships with telephone-contact personnel in other UBHC units and outside agencies.
Oversees daily operations on site and ensures that services are appropriately provided to clients and customers providing immediate guidance as needed.
Ensures that clients are matched with appropriate clinicians.
Ensures that proper tracking of clients is done on a daily basis.
Coordinates, participates and schedules the Cop2Cop training team to provide Suicide Prevention presentations to law enforcement agencies.
Provides individual and group training to Law Enforcement Officers and other agencies.
Coordinates and participates in the Police Critical Incident Debriefing Team responses.
Serves as a resource and liaison to the Volunteer Services supervisor to work collaboratively with the police volunteers.
Develops links to Access Center functions specific to police officer needs and requests to maximize service transitions.
Contributes to the development of the Police Team Manual specific to the project.
Performs other related duties as assigned.
Minimum Education and Experience:
Bachelor's degree in a relevant social or health care field plus one year of full-time experience in a psychiatric, addiction rehabilitation or health care setting.
Applicant must be a retired Law Enforcement Officer who has not had any sustained Internal Affairs offenses in conflict with the Cop2Cop mission.
Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.
Equivalent education, experience and/or training may be substituted for the degree requirement.
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was ...at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.