The Chicago Lights Elam Davies Social Service Center (EDSSC) meets basic needs and provides a path towards higher economic stability for more than 1800 men, women, and families who are homeless or face the threat of homelessness in Chicago.
The Street Outreach Coordinator (SOC) is primarily responsible for coordinating and developing the enhancement of all EDSSC street outreach efforts; engaging in community discussion surrounding homelessness and poverty; and assisting in case management services for SSC guests. The SOC will serve as the primary coordinator of the Good Neighbors Street Outreach Program. The SOC will also enhance the EDSSC’s outreach services and partnerships, including cultivating new relationships and links with other mobile outreach teams in Chicago.
The SOC will become knowledgeable regarding EDSSC programs/procedures and complete intake forms and documentation for each guest contact. They will work with other EDSSC staff to introduce street outreach clients to case management services and provide one on one case management with motivated guests. This includes completing assessments and devising short and long term goal action plans for guests using harm-reduction and trauma-informed care.
The SOC will serve as a liaison to fellow outreach teams in Chicago to expand partnerships, share resources, and collaborate on best practices, including attendance at workshops and service provider meetings related to mobile outreach and All Chicago Continuum of Care programming.
The primary responsibilities of the Street Outreach Coordinator include, but are not limited, to the following:
Good Neighbors Street Outreach:
Coordinate Outreach Programming: Plan and enhance outreach services to include more outings and additional routes, coordinate volunteer recruitment and training, track/record data and statistics, track and order inventory of supplies, partner with local outreach teams, conduct program evaluation, and oversee all street outreach operations.
Outreach Services Partnerships: Actively partner and engage with fellow mobile service providers (i.e. Salvation Army, Catholic Charities, Thresholds, Heartland Alliance, etc.) to mutually assist individuals experiencing homelessness. Attend service provider meetings; outreach-specific workshops; All Chicago and Coordinated Entry System events. Collaborate with partners to ensure best practices in outreach services.
Coaching and Mentoring: Provide instruction, training, and support to graduate level intern assigned to Street Outreach placement, reporting to the field instructor regarding intern progress and areas of growth. Train and support GNSO volunteers, including structured orientation, in the field support, and facilitating reflective discussions following outreach.
EDSSC Team Member Responsibilities:
Case Management: Work with EDSSC staff to provide individual case management to guests in need, especially those encountered during Street Outreach. This includes assessment, goal setting/achievement, timely documentation, and ongoing support.
Community Outreach: Cultivate relationships with neighborhood businesses and organizations in an effort to increase funding sources, donations, and volunteers within the community.
Daily Operations: Assist EDSSC staff and interns with daily operations as needed.
Advocacy and Community Education: Assist with community education opportunities related to advocacy and public education on homelessness with community stakeholders, Fourth Church/Chicago Lights staff, and community immersion groups. These projects may include engagement with Good Neighbors participants.
Masters of Social Work degree preferred or related field; Bachelors of Social Work degree and comparable work experience will be considered. LSW or LCSW a plus.
Comfort in working with individuals experiencing homelessness, mental illness, substance use, and other barriers, both in the field at on-site at the EDSSC.
Knowledge of social service and supportive housing agencies in Chicago area
Database (Salesforce CRM) experience preferred; Microsoft Word and Excel experience preferred.
Ability and willingness to conduct mobile outreach on foot for up to an hour at a time, in all seasons and weather conditions.
Willingness to work a flexible schedule for Street Outreach on specified evenings and weekends (i.e. bi-monthly outings outside of normal work hours, Monday-Friday, 9am-5pm).
Excellent interpersonal skills, public speaking and group facilitation experience
Strong leadership and organizational skills
Ability to exercise good judgment and discretion
Preference for working in a team environment with shared responsibilities and decision-making
Maintain confidentiality of guest information in all written, oral, or electronic forms. Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, guests, members, and staff of Fourth Presbyterian Church and Chicago Lights
Desire and aptitude for working within a faith-based and a multi-cultural, diverse environment
Additional Salary Information: Salary range $32,000 - $34,000 with robust benefits package including: Medical (PPO (90%) and HMO $0 ded/$10 office co-pay). Optional dental, vision, voluntary life and long-term disability and 403b participation. Generous PTO including holidays. Participation in federal transit program (pre-tax transit payroll deductions). Employer paid life insurance short-term disability, life insurance/AD&D, 403b employer contributions after one year of employment.
About Chicago Lights - Elam Davies Social Service Center at Fourth Presbyterian Church
At Fourth Presbyterian Church, we believe that through mission outreach, we can serve our brothers and sisters in need, sharing in their struggles and hopes and working together for a world of compassion, peace, and justice. Mission is essential to what it means to be church. As followers of Christ we are called to love our neighbors in ways that proclaim the good news of the gospel. Fourth Presby...terian Church has claimed the call to reach out in many meaningful ways. Our outreach efforts include bringing hope and relieving suffering through compassionate service, building partnerships with people in other countries, advocating for justice and peace, and sharing God’s unconditional love for all persons. As we give we also receive and are blessed by neighbors in our city and around the world.