You will be responsible for supporting, troubleshooting, and resolving issues related to our software programs. Provide technical support via telephone & internet to our 400+ businesses across the United States and Canada. You will be required properly document trouble tickets & resolutions in the company's support tracking software. As a Technician, you will test new software updates, maintain Operations Manual documentation and preform installations via the internet. You must be well-rounded with experience in multiple facets of IT.
This position does NOT provide support for any type of hardware or network infrastructures.
Our highly-varied, fast-paced environment requires someone eager to learn and the ability to apply newly-learned concepts quickly. You must be self-motivated and capable of working independently and/or on a team.
All staff members are required to work for extended periods of time sitting at a computer. Communication with customers or potential customers primarily takes place via telephone for long periods of time. All applicants are required to follow employee work schedule and arrive at designated start time. Support staff positions require knowledge of remote control & support ticking software. Position requires knowledge of remote control software. Training is provided for all new hires.
Minimum Qualifications Associates degree in technical discipline Working knowledge of MS Access tables Basic networking principals Basic understanding of SQL Previous customer service experience, help desk or system administration experience necessary
RBCK Enterprises is a rapidly growing team that eagerly seeks out new customers, vehemently supports current customers & seeks to modernize business processes with our awe-inspiring software solutions. Sound like you? Join us.