The Counseling and Mental Health Services Staff Assistant is responsible for workflow at the front desk. The Staff Assistant serves as the primary contact with patients and provides administrative support to the mental health providers. Duties include: greeting and assisting patients in the clinic, answering the clinic's telephones, scheduling and confirming clinical appointments, routing messages to providers, processing incoming and outgoing clinical correspondence, maintaining files, processing and tracking referrals, typing correspondence , coordinating schedules, and managing patient flow. As a collaborative team member, the Staff Assistant facilitates access to health care and continuously strives to improve services provided. Provides excellent customer service. Performs other related duties as needed in accordance with unit policies and procedures. The Mental Health Staff Assistant reports to the CAMHS/BH Practice Manager.
The work schedule will include early morning and evening hours.
Salary Grade: 051
Union: 55 - Hvd Union Cler & Tech Workers
High School Diploma or GED.
Business or secretarial school training. College degree preferred. Patient service, clerical experience and BC/BS authorization experience. Excellent interpersonal, customer service and organizational skills, Microsoft Office. The schedule may include early morning and evening hours.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. T...he University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.