MPF Federal is looking for Bilingual Registered Nurses to staff global nurse advice call center 24x7/365 (primarily inbound). Fulltime positions day shifts are available. (5 days a week, 8 hour shifts). Weekends are required. Holidays are required on a rotating basis. Training, regardless of schedule, will be a full 40 hours per week for 4-6 weeks, at regular daytime business hours, Monday - Friday. This is a work-from home position after training has been completed, contingent on meeting all standard quality and performance criteria and having a suitable home office that meets MPF Federal’s standards. Registered Nurses provide telephone triage and health advice to callers across North America remotely; from the comfort of their own home office. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc. All calls are documented electronically and all telephone encounters are recorded.
To apply for future RN opportunities, please send a resume to email@example.com All application submissions are held on file for up to 6 months.
Operation is primarily an inbound medical call center - open 24x7/365, including holidays
RN will be communicating with TRICARE beneficiaries primarily by phone, but text, web chat, email and other digital modalities may also be required
Assesses and triages immediate health concerns
Identifies problems or gaps in care offering opportunity for intervention
Coordinates services and referrals to health programs
Provides health education and coaches consumers on treatment alternatives to assist them in best decision making
Supports beneficiaries in selection of best health care resource to maximize access, quality, and to manage heath care cost
Prepares individuals for primary care manager/physician visits
Helps optimize health care utilization through education
Expectations of Nurse:
Flexibility with hours, including being able to work some weekends
Designated office space in your home that is separated with a door to keep out all background noise during your scheduled shifts.
Reliable highspeed internet access (no dial-up).
Dedicated landline to your home will be required for work purposes only. MPF Federal will provide a monthly reimbursement.
Participation (via telephone or video) in staff meetings.
Full compliance with MPF Federal policies and procedures, including HIPAA privacy requirements
Three years nursing experience and/or certifications related to mental health, obstetrics and pediatrics
Active, unrestricted RN license
Bilingual skills - fluency in Spanish/English and ability to pass Spanish fluency test is required
We are looking for RNs who are licensed in one of the states participating in the Nurse Licensure Compact (Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Kentucky, Maine, Maryland, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin) and who can also get licensure in Florida, Georgia, Pennsylvania, Washington, Maryland, and Delaware.
Strong verbal and written communication skills
Proficient level of experience with Microsoft Office applications and strong technical aptitude
Previous experience telephone triage using electronic triage software and computerized medical protocols is considered an asset- preferably 1 or more years’ experience.
Strong communication skills.
Strong clinical assessment skills.
Exceptional computer skills within a Windows environment and keyboarding ability.
Previous experience working with the military population. RNs who are retired military, family members of Active Duty Service Members (ADSM) or have worked in the MTF or VA will be preferred
MPF Federal offers cost effective and innovative solutions that leverage decades of extensive experience by a team of health care and professionals. These professionals are experienced in medical support at government facilities and have an extensive and highly successful history of performing support for satisfied customers across the country.
MPF Federal is committed to providing a full spect...rum of professional services and is dedicated to bridging the gap between Health and Medical Support. MPF’s approach results in cost?effective solutions which are of strategic value to our customers and provides a rewarding work environment for our greatest assets, our employees.