About QNB QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Operations Officer Settlements, to meet the requirements of the expansion of its office in QNB - UK//London. QNB Group's presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
Shareholder & Financial:
Assist in the monitoring and achievement of Key Performance Indicators (KPIs) on periodic basis.
Customer (Internal & External):
Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable.
Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group's goals/ objectives.
Provide timely and accurate information to the external and internal auditors and the compliance function as and when required.
Internal (Processes, Products, Regulatory):
Responsible for the timely efficient and effective operations and maintenance/ update of accounts resulting from corporate actions.
Work with brokers, vendors and various internal departments to resolve operational issues related to corporate actions.
Contact brokers (via telephone and in writing) to claim assets/cash proceeds resulting from failed trades as affected by corporate actions and/or income events.
Work closely with the front office to be responsible for both operations work as well as corporate actions.
Interface with other areas of the Group, resolving day-to-day investigations including settlement failures/disputes, data capture issues, event payments, account reconcilement and FX booking details related to corporate actions.
Reconcile and resolve security and cash discrepancies resulting from corporate events.
Reconcile records at end of day and ensure all processing has been completed.
Analyze and identify root cause for clients' investigations, where applicable.
Assist in the identification and implementation of process improvements to streamline processes and reduce/eliminate handoffs in support of current and new corporate banking products.
Support the Head of Centralised Operations and Manager Banking Operations in the preparation of MIS reports with regards to corporate action operations and account activities.
Bachelor's Degree in Business
3+ years in settlements to include relevant experience in a similar role.
Ability to work proficiently in Microsoft Excel, Word, Access and various other proprietary systems.
Possess the ability to perform in a high-volume environment.
Experience in working in teams from diverse cultural backgrounds.
Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
Possesses problem solving/ decision making skills.
Ability to multitask and deliver on time.
Note: you will be required to attach the following: 1. Resume / CV