Summer Associate, Operations Strategy & Analytics Summer Associate Program
Description Delta Air Lines is one of the world's premier global airlines, serving nearly 180 million customers each year. Through Delta and its partner airlines, customers are able to access more destinations than any other airline in the world. Delta was named to Fortune's top 50 Most Admired Companies in addition to being named the most admired airline for the fifth time in six years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented five consecutive years. Delta Air Lines prides itself on its industry-leading operational performance and its strong balance sheet.
Delta's Operations Strategy & Analytics Summer Associate Program is a project-based role that supports key operational strategies and initiatives within the Operations Analysis & Performance (OAP) group. This group provides analytical support across all major operational areas of the company, making recommendations to the business units to drive down costs, gain operational efficiencies, and improve customer experience through a combination of forecasting, data visualization, regression analysis, text mining, and other statistical tools. Program placement spans across the full range of Delta's operation and focuses on any of the following areas:
Airport Customer Service - Airport process from check-in to bag claim i.e. tested boarding process redesign by measuring performance Flight Operations - Gate-to-gate pilot and crew performance i.e. reduced taxi time by utilizing live aircraft data In-Flight Services - Onboard customer experience i.e. improved customer satisfaction giving snack selection and personal onboard announcement Operations & Customer Center - On-time flight metrics i.e. built optimal network schedule based on historical taxi and enroute trends Delta Connection - Regional carrier liaison i.e. identified customer satisfaction opportunities for regional flights Technical Operations - Maintenance and engineering i.e. optimized maintenance turn times through optimal inventory and staffing levels Centralized OAP - Executive reporting and survey program across OAP teams i.e. established and standardized the Delta survey program Continuous Improvement/PMO - Lean Six-Sigma application i.e. reduced the turn time of the aircraft meal process Safety & Security - Employee and flight safety i.e. created an injury reduction and maturation model
Projects involve identifying key business issues, performing comprehensive analyses, and presenting recommendations to senior management. Throughout the summer, candidates will also have the opportunity to participate in a variety of formal and informal networking events. Post-graduation, Summer Associates will be considered for full-time opportunities in the Operations Strategy and Analytics MBA Leadership Development Program. The Leadership Development Program consists of two one-year rotations in the areas described above. Participants enter as Associates, advance to Senior Associates upon the completion of their first rotation, and are considered for management roles throughout the entire Delta organization upon completion of the program.
As an equal opportunity employer, Delta Air Lines, Inc. encourages workforce diversity. We recognize that by promoting the unique ideas and experiences of each individual, Delta positions itself as a company poised for continued growth in a rapidly changing global community.
Delta offers fabulous benefits: Competitive salary Unlimited worldwide travel privileges on Delta Travel on Delta's partner airlines Discounts on hotels, cruises, car rentals and other airlines
** Applicants requiring a work visa or company sponsorship now or at any point in the future are not being considered at this time. **
Delta Air Lines celebrates diversity among employees, ideas and styles. In this way, Delta Air Lines engages in diversity initiatives to strategically position the company for long-term success in a dynamic and challenging environment. The key to this strategy is improving workforce development to meet the complex and accelerating demands of changing demographics at home and abroad. Delta Air Line...s serves 160 million customers annually. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 315 destinations in 65 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of 700 aircraft. A founding member of the Sky Team global alliance, Delta participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM, Alitalia and just recently Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights. The airline’s service includes the Sky Miles frequent flier program, the world’s largest airline loyalty program and the award-winning Business Elite service in over 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $2 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground.