The Information Technology Service Group provides administrative, faculty, and research IT assistance to the College of Engineering, Computing and Information Science, and Cornell Tech in partnership with Cornell's Central IT unit. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop, Network, Research, Security, and Web support.
What you will do:
As the IT Support Associate III, supporting the Cornell College of Engineering, Computing and Information Science, and Cornell Tech, you will have the opportunity to work side by side with Cornell's world class faculty, students and staff at our Ithaca, NY campus. This position will give you the chance to take your career to the next level. You will provide a full range of support in a Linux, Macintosh, and Microsoft environment and provide technical input into cutting edge research in fields such as high performance computing, graphics, robotics and advanced simulation modeling. The ultimate goal of this position is to bring our world class research to life! In this role, you will:
Provide IT support – desktop engineering, asset management, and general support in a Linux, Macintosh, and Microsoft environment within the College of Engineering, Computing and Information Science, and Cornell Tech.
Love a good challenge, especially as it relates to consulting with faculty, academics, and students to understand their research goals and provide the IT support to enable their activities.
Provide technical leadership, tackling the complex issues on behalf of the team and leading initiatives and activities that build our internal capacity to continuously improve our operations.
What you will have:
You will be a people person who is passionate about technology and solving complex problems. We work as a team here so collaboration is key. Additionally, you will have:
A bachelor's degree along with at least three years of experience preferably with experience using Linux, Macintosh, and Microsoft Desktop systems. (or an equivalent combination of education and experience).
You will thrive in team environments and have strong interpersonal, organizational, written and verbal communication skills with the ability to take initiative and work under pressure.
As this role provides advice and problem resolution for the community, your human relations skills are as seasoned as your technical expertise.
An analytic mind that can identify needs and solve problems in a highly interrelated, networked computing environment. This involves understanding the interactions of multiple services on several different computer operating systems using a variety of network protocols.
Strong ability to rapidly learn and understand technical material and to communicate technical information clearly to people with a wide range of technical sophistication.
Experience in end user documentation, and training documentation.
Commitment to getting the job done.You must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays, and work until the problems have been resolved.
Not required but a Background in Audio Visual and Distance Learning support is helpful
Visa sponsorship is not available for this position.
University Job Title:
IT Support Assoc III
Pay Rate Type:
Number of Openings:
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