This position works as a part of a team that provides support for more than 1900 workstations and a variety of mobile devices (iOS, Android devices, Windows Mobile, etc.) in administrative department and academic departments across two of the university’s campuses as well as the Kansas Department of Agriculture and Kansas State Research and Extension which include county offices across the state of Kansas. This position will serve as the primary contact for the Northeast K-State Research and Extension area, as well as second and third tier support for IT issues. The network environment includes the following platform components: Windows 7/Windows 8/Windows 10, Windows Active Directory and Apple Mac OS X.
A complete description of responsibilities can be found at http://careers.k-state.edu/cw/en-us/job/502080/information-technology-support-specialist-ii-it-consultant
Applicants must submit:
A cover letter reflecting how skills meet the requirements of the position
The names, phone numbers, and email addresses of at least three professional references
Applicants must be currently authorized to work in the United States at the time of employment.
Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees.
In connection with your application for employment, Kansas State University will procure a Background Screen on you as part of the process of considering your candidacy as an employee.
High School Diploma (or work equivalent)
Two years of relevant experience
Bachelor's Degree, or three years of related coursework or employment experience in information technology
Three years’ experience in a desktop support, help desk, and/or technical support environment
Extensive knowledge and hands-on experience in the configuration and administration of desktop operating systems (including Windows 7, Windows 8, Window 10 and Mac OSX workstations) for users in a multi-user LAN environment
Extensive knowledge and experience in the use of Windows applications such as word processing, spreadsheets and file manager software on Intel-based desktop computers in a multi-user distributed network-computing environment involving one or more LAN servers
Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understand the relationship between the hardware and the operating system)
Experience working in a fast-paced work environment, assisting staff with varied technical and business systems needs
Hands-on training and/or experience in supporting user access to Windows Active Directory environment
Analytical and problem solving skills to troubleshoot system problems
Ability to manage multiple high priority initiatives in a fast-paced, highly technical environment
Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical public
Demonstrated strong customer service skills
Ability to work independently and as part of a team
Ability to exercise individual judgment on solutions to problems, technology recommendations and service assistance
Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
Experience with desktop management, such as Microsoft System Center Configuration Manager
Experience working in a higher education environment
Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows Mobile, etc.)
Kansas State University is recognized year after year by the Princeton Review as one of America's best colleges. Our historic roots as the nation's first operational land-grant university underpin our continued success as we work together to realize our vision of becoming a Top 50 public research university by 2025.