The Academic Scheduling Coordinator is a key member of the Office of the University Registrar (OUR) Academic Scheduling Team. The coordinator works closely with the academic units, OUR, and Office of Student Accounts, to provide operational support, guidance, and training in the development of the academic schedule of classes and assignment of instructional space for classes, final exams, and course-related events for all credit and non-credit Main Campus programs. The coordinator is responsible for following best practices for scheduling, curriculum, and registration, and adhering to academic regulations. The coordinator is heavily reliant on technological solutions to perform their duties under the supervision of the Assistant University Registrar for Scheduling.
The position requires complete trust and honesty in handling sensitive data and confidential records.
Hiring offers for this position are contingent on the successful completion of a background check.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Bachelor’s degree in relevant field or equivalent combination of coursework, training, and experience.
Three years of experience at a two/four-year institution, preferably in a Registrar’s office
One year of experience directly related to the position requirements
Working knowledge of ERP systems and proficiency with personal computers and relevant software applications
Proficiency with Microsoft Office programs, including Word, Excel, Access and SharePoint
Working knowledge of relevant laws and regulations affecting academic institutions including FERPA, ADA, HEA, etc.
Ability to audit and report on course section and instructional space data, trouble-shooting and resolving errors between classroom scheduling applications and the university’s Student Information System (SIS) and other university applications
High level of accuracy and attention to detail processing a high volume of data
Excellent interpersonal, written, and oral communication skills
Demonstrated ability to work creatively and collaboratively in a diverse and fast moving office environment
Demonstrated ability to be a fast learner and a fast starter in a continuously evolving technological environment
Demonstrated commitment to providing outstanding customer service to a diverse customer base
Experience with Ellucian Colleague, EMS, Series25, Informer and MicroStrategy systems
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.