Job Requisition Number: 23769. Take your career to the preeminent public university in the country! As a national collegiate leader, the University Health Services’ Tang Center provides comprehensive medical, mental health, insurance and health promotion services to all UC Berkeley students, and a variety of health programs for faculty and staff. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. UHS provides on-campus medical and mental health care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. Counseling & Psychological Services (CPS) is a unit of the University Health Services (UHS). Learn more at uhs.berkeley.edu
Counseling and Psychological Services (CPS) is a highly utilized, comprehensive, student counseling service that assists students with a wide range of concerns, including academic success, life management, career and life planning, crisis management, and emotional and psychiatric illness.. CPS also has an American Psychological Association (APA) accredited pre-doctoral internship training program.
CPS is a high volume mental health and counseling facility that requires the incumbent to have excellent communication skills. The incumbent must remain calm and polite at all times with individuals experiencing difficulties and reflecting problematic and extreme behavior or behaving in a highly emotional state.
SPECIFIC DUTIES: I.PATIENT ACCESS AND SCHEDULING (85%) 1.Triage clients to determine services needed and identify if emergency services are required. Respond quickly and efficiently to client emergencies. 2.Using an electronic appointment system, determine client’s eligibility for services, input and revise client statistical data, check in clients, and schedule appointments. 3.Inform clients in person and on the phone about CPS services, the appointment system, and client rights and responsibilities. 4.Promote and maintain client confidentiality and privacy at all times. 5.Call clients to schedule or reschedule appointments as needed 6.Assist in training new staff with client data entry and with new and changing computer program systems 7. Pull, file and return client charts on a daily basis for clinicians
III.OTHER (15%) Under the general supervision of the Business and Operations Manager, provide general administrative support to the Unit. A.Monitor front office and client areas to insure they are neat, clean, safe, and well stocked with supplies. B.Attend regular staff meetings C.Assist with general administrative tasks (data entry, maintaining staff copy room, collecting and distributing mail) D.Perform other duties as assigned1.Experience working in a mental or medical health front office setting. 2.Experience working with an electronic appointment system 3.Must be computer literate and have the ability to learn new software, including an electronic scheduling system 4.Ability to handle confidential and sensitive information in a professional manner. 5.Experience working in a diverse, fast-paced, frontline environment. 6.Must possess strong customer service skills, tact and diplomacy. 7.Excellent interpersonal, organizational, and oral/written communication skills. 8.Must be detail oriented with attention to accuracy. 9.Ability to work as part of a team.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.