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Position Summary: We have an exciting opportunity to join our team as a Office Manager.
In this role, the successful candidate is responsible for providing administrative oversight of daily billing operations. Oversees CPC, Coordinator and Administrative staff, including recruiting, training, and management. Ensure timely billing/collections and revenue maximization, chiefly by standardizing charge submission process, as well as effectively supervising front end staff. In addition, in conjunction with the Faculty Group Practice Managers, develops policies and procedures, implements new processes (help to establish annual goals, revenue targets, and training/education programs; monitor government and third party reimbursement; develop and implement reporting mechanisms) and monitors compliance to established guidelines.
With FGP Practice Managers, monitor weekly charge submission volume, weekly charges posted, daily cash, incomplete charges, denials, collection reports, refunds, etc. Develop dashboard to track these indicators and conduct routine meetings with the staff to discuss the results of these indicators and redirect staff efforts as needed.With FGP PMs and staff, attend physician billing meetings. Assist FGP PMs in meeting preparation including review of billing reports and presenting ad hoc analysis.
Assist in the implementation of new charge capture technology to physician practices. Work with FGP consultant, FGP PMs, staff and vendor to address physician concerns, operational and IT issues. Help track these issues as new physicians are brought on to the application. Help to identify and quantify operational deficiencies that may be adversely impacting physician billing ie IT systems issues, process issues in other areas (registration, clinical/operational staff on the floor), etc. Assist in finding solutions to these issues
Evaluate employee performance. Resolves employee issues and addresses procedure and performance related issues. Authorizes attendance, schedules, and sick time changes. Establishes office procedures and communicates responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for all practice administrative activities. Plans, coordinates and schedules the interrelated activities of the practice office. Participates in on-going training/development/monitoring of staff by the office.
Resolves all complaints and problems using independent judgment and decision making skills, to ensure patient satisfaction and adherence to faculty practice standards
Direct the review and documentation of the charge submission process for all practices. Determine best processes and implement uniformly across practices.
Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice. Works directly with Florida Access Center as on-site liaison.
Maintains accurate, well-organized, up to date files for retrieval of needed documentation
Compiles daily statistical data as requested and reports data monthly to appropriate parties
Receives, compiles, classifies, reconciles and consolidates data from varied sources
Oversight of EPIC provider and nursing templates
Works directly with Front-End Supervisor to develop office schedulers and registrars
Meets routinely with billing coordinators to review current tasks and assignments. Assists in establishing priorities, and allocating resources as needed to support operations.
To qualify you must have the credentials normally associated with this position include a Bachelor's Degree (Master's preferred) with a minimum of 3-5 years of relevant work experience or equivalent combination or training and relevant work experience.
Ability to work in a fast paced multi-physician practice environment.
Good communication, interpersonal and computer skills.
Ability to develop and maintain effective working relationships with physicians, staff and patients.
3-5 years of office management experience
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU School of Medicine's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.