The Registration Specialist is responsible for obtaining complete and accurate patient demographic, insurance (eligibility and/or verification), financial information to include: collections of copays/deductibles/outstanding balances and making payment plans as appropriate, for inpatients, outpatients, and emergency patients either face-to-face, by telephone, internet, etc.
Demonstrates excellent customer service skills by providing a patient friendly and pleasant registration process to assure that patient and family needs are met in a timely manner.
Resolves physician's office and patient issues and must be able to manage extreme patient volumes and uncooperative patients.
Acts as liaison between departments to foster open communication and team work, utilizing positive and effective communication with all team members.
Responsible for adhering to all compliance requirements mandated by CMS,HIPAA, JCAHO, etc.
All associates of SCL Health System are expected to meet the following in their day-to-day work:
Be available to work as scheduled and report to work on time.
Be available to work overtime if needed.
Be willing to accept supervision and work well with others.
Be respectful of all with whom you interact and act in a professional manner.
Be well groomed and dressed appropriately for your role.
Be in compliance with all SCL Health System policies.
Be sufficiently rested to perform your duties throughout the period assigned.
Demonstrate a willingness to learn.
Be able to communicate clearly, think clearly, and concentrate on assigned tasks.
Be willing to perform other duties as assigned.
The information above is for summary purposes and is not intended to be a comprehensive list of essential functions.
Requirements: Ability to type at least 45 adjusted words per minute. High School diploma/GED or equivalent, solid computer knowledge, demonstrated customer service and ability to handle pressure in a fast-paced environment. Willing to float to all areas of Patient Registration/Access. At least 1 year hospital/medical office patient scheduling and/or medical insurance experience strongly preferred to include medical terminology knowledge.
SCL Health is a faith-based, nonprofit healthcare organization that operates eight hospitals, four safety net clinics, one children’s mental health center and more than 190 ambulatory service centers in three states – Colorado, Kansas and Montana. The health system includes 15,000 full-time associates and more than 500 employed providers.