Summary Statement: The primary role of the Manager of Family Programming and Resident Support Services is to provide clinical management and leadership over two supportive community living programs: the Family Support Program located in Uptown, and the Independent Living Program located in Edgewater. In this role, the Manager of Family Programming and Resident Support Services will work to ensure quality service delivery to program participants while meeting programmatic scopes required by funders.
Work closely with case managers, Director of Residential Housing and management to achieve program and housing goals and objectives
Oversee family programming, youth programming, medical case managers, and all programmatic activities for Family Support Program and Independent Living Program
Provide clinical supervision to staff, interns, and volunteers
Engage families and individuals in programming and connection to internal and external referrals
Conduct crisis intervention follow-up assessments with program and case management staff when appropriate
Report and Consult regarding clinical issues and crisis intervention activities to supervisor
Work with Property Management Department to ensure resolution of any property related issues
Maintain contact with program housing operations and participants through regular participation in program and housing events
With HR Manager, assess education, skill development and training needs of staff of residential programs and housing case management
Work with the Residential Services Director and Chief Program Officer to implement and maintain process for participant-centered planning and evaluation
Provide leadership to annual planning process and strategic planning including utilization of agency’s physical and financial resources
Act with other agency leaders in executing policies or operating decisions on matters of agency wide concern
Supervise assigned staff, including recruitment and selection; scheduling and job assignment; counseling/coaching; development and training; performance evaluation; and recommending salary, disciplinary and other personnel actions in accord with relevant policies and procedures, approve time sheets and expense reports.
Plan and manage the program and housing case management budgets; manage assigned facilities, material and equipment, and other assets to ensure responsible controls over, and utilization of, agency resources
Advise Director of emerging trends in residential program population and/or services and make recommendations of program development, implementation, evaluation and research
Maintain required professional and job skills. Attend and participate in required educational programs and staff meetings
Represent Chicago House’s mission and values to participants/tenants and visitors
Lead projects including the creation of scopes and outcomes program dashboards
Coordinate the BASC assessments for youth in building and use information to inform services and work with parents to ensure follow through to medical and psychological referrals
Oversee the distribution and collection of client satisfaction surveys, work with Director to implement program policies and procedures to respond to client feedback
Conduct and oversee program chart audits
Serve on agency wide committees
Other duties as assigned
Masters of Social Work AND current LCSW licensure Required; Degrees and/or licensure in similar fields will NOT be considered.
A minimum of 2-5 years’ experience as a clinical supervisor and program manager in social services
Familiarity with HIV/AIDS, Domestic Violence, Family Systems, Substance Use, Mental Health, and LGBTQ Community preferred.
Commitment to Trauma Informed Care, Harm Reduction, and Strength Based-Approaches
Demonstrated excellent oral and written communication skills
Excellent organization, documentation, and computer skills
Team work oriented, flexible, possess a positive attitude, and have the ability to collaborate with colleagues
Ability travel to and from various work locations in Uptown, Edgewater and Lincoln Park areas during the regular workweek
Ability to work flexible schedule during the weekdays to meet program needs including shifts from 11am-7pm and 12pm-8pm
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House se...rvices are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.