Minimum Qualifications: Bachelor's degree in Information Technology, Business or related and two years of relevant experience, or equivalent combination of education and experience. Excellent written/oral communication, organizational, analytical, and computer skills required. Experience in providing analysis and quantitative/qualitative study designs preferred.
Job Standard / Operational Needs: Workflow Development and Documentation:Works with departmental staff to acquire an understanding of the underlying needs of the department and translates these needs into how the system should be built.Develops project plans and workflows.Assists operational leaders in implementing workflow changes.Collects information from department end-users regarding potential enhancement needs and works with departmental teams to validate and prioritize these enhancements.Utilizes a global understanding of how all systems function together within workflows and bases decisions and recommendations on this knowledge.Responsible for ownership of workflow files and maintaining them as changes occur.Application Building:Configures applications according to use specificationsPerforms review of upgrade releases and makes recommendations to department leaders for acceptance of new functionality. This includes reading and investigating release notes to determine which upgrades may be applicable to the department.Prioritizes and implements changes requested for the systemEstablishes change control procedures for the systemEnsures upgrades are well coordinated and that they are implemented in a safe and timely manner.Sets standards for naming and numbering conventions and security classifications Maintains rules and documentation for how each new version is releasedAnalyzes new functionality in releases to determine whether or how it should be usedApplication Training:Develops training materials.Provides ongoing departmental training and support. Participates in developing and delivering communication for all upgrades/ changes.Works with department leaders to prioritize and determine timelines for scheduling of training for end-users as necessary for large upgrades and/or large changes to functionality or workflows.Ensures all staff has adequate and appropriate security class assignments and have been issued log-in access upon training completion.Provides communication to department staff regarding systems outages and ensures downtime materials are up to date and staff is trained
About State University of New York Upstate Medical University
SUNY Upstate Medical University in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees. Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care. Upstate Medical University's educational mission is anchored by i...ts four colleges?Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences). Since 2006, student enrollment has grown by 30% as Upstate responds to the needs of the region. As a biomedical research enterprise, Upstate focuses on the most prevalent human diseases, including cancer, diabetes, heart disease, nervous system disorders, vision, and infectious diseases. The quest for treatments and cures is built upon expertise in structural, molecular and systems biology. Upstate also offers many clinical trials for patients. The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.