The Information Services team is integral to the Office of the University Registrar (OUR). The team provides information support, data analysis, and reporting for OUR, offices across campus, and external organizations. Lead by the Associate University Registrar for Information Services, the Information Services team supports PeopleSoft Student Records and Academic Advising configuration, and provides problem and issue resolution for a variety of systems and data marts. The team participates in systems projects by providing business-specific knowledge and requirements, investigating technology solutions, and leading and participating in implementations. The team frequently collaborates with staff in college registrar offices, Bursar, Financial Aid, Admissions, Graduate School, Continuing Education and Summer Sessions, and Cornell Information Technology.
The Data Delivery and Systems Support Specialist must have an understanding of PeopleSoft Student Records and Academic Advising and how the application supports a student's academic record. The specialist must also understand the dependencies between Student Records and other modules within PeopleSoft, such as Student Financials, Financial Aid, and Admissions. In addition, an understanding of the relationship between PeopleSoft and other system such is critical.
The responsibilities of the Data Delivery and Systems Support Specialist include:
Provide support and guidance for users of student information systems.Users include staff in OUR and student service offices across campus (such as College Registrar Offices), Bursar, Financial Aid, Admissions, Graduate School, and Continuing Education.Provide problem and issue resolution for PeopleSoft Student Records and Academic Advising, and systems such as ImageNow and RegID, and workflow-based forms
Support existing information systems and applications
Participate in business process analysis, re-design, and implementation
Analyze data and prepare reports and files using PeopleSoft and the student data mart
Participate in implementations of new information systems
Support operations in the Office of the University Registrar
Formal training beyond a HS Diploma of 1 to 2 years, 2 years college coursework, or Associates Degree; 4-6 years experience, or equivalent combination of education and experience.
Experience in use of student information systems such as PeopleSoft Student Records and Academic Advising.
Experience in analyzing, documenting and modifying business requirements.
Experience in reporting and data analysis and in use of reporting tools such as OBIEE.
Ability to communicate requirements, problems, and issues to technical and non-technical users
The individual must demonstrate:
Willingness and ability to learn and quickly adapt to new technologies, business processes, and procedures.
Strong commitment to delivering excellent customer service to students, faculty, staff, and other constituents.Ability to deliver high quality, accurate, and timely results.
Strong reasoning, analytical and communication skills.
Ability to maintain high degree of confidentiality.
Strong leadership skills and ability to establish effective and productive working relationships.
Understanding of FERPA and other policies related to confidentiality and ability to interpret and apply policy to daily work.
Experience working in a Cornell student service office (such as Bursar, Financial Aid, Graduate School, or college registrar office.) Experience with the student data warehouse and website development tools.
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No Visa sponsorship is available for this position.
No relocation assistance is available for this position
University Job Title:
Data Reporting Coordinator
Pay Rate Type:
Number of Openings:
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