Salary and benefits are competitive. Salary is commensurate with qualifications and experience.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Priority given to applications received by August 31, 2017.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Academic Support Programs (ASP) is one of three departments within Academic Transition, Advising & Success (including First Year Programs and Undergraduate Academic Affairs Advising), and is overseen by the Associate Dean of Undergraduate Academic Affairs. ASP is physically located within the Center for Undergraduate Advising, Diversity, and Student Success (CUADSS), which also houses the Office of Minority Affairs & Diversity (OMA&D) Counseling Services office and Undergraduate Academic Affairs Advising (UAAA).
Academic Support Programs (ASP) is a central element in Undergraduate Academic Affairs' mission to enhance the academic and social well-being of all UW undergraduate students. ASP is committed to supporting a diverse staff and student population. Because this drives our practice we work to break down educational inequity and provide access for all students to learn, grow and develop. The program fosters a sense of belonging for a vast number of UW students, strongly enhances their prospects for academic success, and creates a vehicle for the creation of enriching learning communities. In many ways, the programs seek to transform the undergraduate learning experience at UW by creating small-college learning environments embedded within a large research university. These programs enable students to think more critically and analytically about their coursework in collaboration with their classmates, professors, and other graduate and undergraduate educators. ASP provides support for the full range of UW undergraduates. We develop coursework and provide outreach to students struggling with the transition to the UW and connect those students to upper level undergraduates and graduates working with us as tutor-mentors and subject specific tutors working in our tutoring center.
In support of its mission, ASP oversees the following programs:
Academic Achievement Courses (General Studies 101): Academic Achievement Courses combine engaging material with strategies to improve note-taking, writing, reading, and study skills. As part of the course, students meet with a tutor-mentor (advanced undergraduates or graduate students at the University of Washington) three hours per week to work on class assignments and learn about University resources. Our tutor-mentors simultaneously enroll in a course titled EDUC 401: Tutoring and Mentoring In Higher Education.
Tutoring and Mentoring in Higher Education (EDUC 401) The EDUC 401 courses are service-learning courses in which our tutor-mentors, who are working with the students in our Academic Achievement Courses, learn to think beyond the specifics of content-based tutoring, and think about challenges that specific student populations face and more broadly about how students learn.
The Center for Learning and Undergraduate Enrichment (CLUE) CLUE is a late-night study center that provides academic support to the full range of UW undergraduates. CLUE brings students who might not otherwise interact academically and socially into vibrant learning communities with shared academic goals. CLUE serves over 35,000 visitors each year and hires over 100 unionized student tutors annually. CLUE also offers a variety of exam reviews, workshops for writing as well as study skills and provides 1:1 general academic coaching by a fellow student.
Trainings/Professional Development ASP professional staff provide a variety of training workshop topics to faculty and staff across campus to be better equipped to support struggling students.
Academic Support Programs has an outstanding opportunity for a Program Manager to join our team. This is an eleven month appointment, working annually from September 1st through July 31st. The Program Manager will serve as the administrator and day-to-day operations coordinator for the Center for Learning and Undergraduate Enrichment (CLUE). As a key member of the ASP team, the individual selected for this position will bear primary responsibility for supervising and managing of the logistical details of CLUE's operation including management, oversight, advertising/marketing, website management, facilities management, payroll, training, etc. They will also be responsible for supporting the development and implementation of trainings and presentations for students as well as staff and faculty. Within ASP as a whole, the successful candidate will be expected to exercise independent judgment and discretion regarding: the function and operation of ASP's various academic programs; the counseling and mentoring of students from UW's diverse undergraduate population; and interaction with UW faculty and staff. This person must exhibit an appreciation of, a sensitivity to, and respect for a diverse academic environment, inclusive of students, faculty and staff on many social, economic, cultural, ideological, racial and ethnic backgrounds. This person will work in collaboration with ASP staff to support all requisite programming.
The Program Manager will work closely with a wide range of UW citizens from first-year students to their graduate TAs, professors and academic advisers. The Program Manager must work collaboratively with all these groups and individuals to enhance the students' learning experiences. The Program Manager must be flexible, adaptable, thoughtful, diplomatic, and a sensitive listener. The Program Manager must integrate input from ASP's various constituencies while maintaining focus on the program's mission. As a member of ASP, the person who fills this position will work in a dynamic and collaborative setting creating programming to support the full range of UW students.
Under the supervision of the Director of Academic Support Programs, the Program Manager will have the following responsibilities:
Manage the Center for Learning and Undergraduate Enrichment (CLUE) (60%)
Supervise daily operation of CLUE program.
Ensure efficient use of Mary Gates Hall spaces and safeguard the physical condition of MGH facilities. Schedule any additional facilities needs and requirements with Classroom Technology, CUADSS, FYP, and EXPD staff, as we use their space for tutoring.
Coordinate communication with student-support and other service organizations, educational partners, student groups, and other academic partners.
Design quarterly CLUE program; recruit professors and their undergraduate or graduate students to participate in CLUE instruction, develop, schedule and implement workshops and schedule tutoring.
Develop new concepts and implement changes, additions, and improvements to the CLUE program to support evolving student needs, and streamline operations.
Assist in maintaining unit storage room.
Order, store, maintain, and manage CLUE technology, with the support of UAA IT staff, such as laptops, surfaces, check-in systems, and tracking.
Maintain and edit nightly the CLUE/ASP website. Includes communicating with UW through the use of social media.
Create, update, and act as administrator for several unit list-servs. Manage CLUE email account.
Monitor student satisfaction with services through a variety of assessment tools; provide and make appropriate changes.
Collaborate with campus partners and student groups to enhance services.
Work with First Year Programs to provide tutoring in the Commuter and Transfer Commons.
Supervise CLUE staff (35%)
Recruit, hire, train and supervise tutors at CLUE.
Supervise and train student academic coaches.
Monitor employee performance, evaluate tutor performance, and handle any grievances.
Provide leadership opportunities and professional development for CLUE employees. Develop, teach and assess quarter long tutor training course.
Work with ATAS Administrative staff to ensure compliance with all employment requirements (especially with respect to GSEAC Union and student employment).
Supervise daily operation of CLUE program under the direction of the Director of ASP.
Be present during CLUE hours to support tutors and students.
Monitor and ensure timely submission of payroll forms and all employment documentation.
Advertise and promote CLUE services throughout campus in classrooms, with Residence Hall RAs, FIG leaders and student athletes, at the Instructional Center of the Office of Minority Affairs and Diversity, and with other study centers on campus (Math, Writing, Chemistry, etc). Avenues of promotion will Include the use of Internet and social media, updating the website and communicating through Facebook, Twitter, etc.
Offer creative innovation and other duties as assigned (5%)
Develop retention and resilience curriculum tied to academic support.
Serve as an ASP representative on UAA and campus-wide committees depending on area of expertise.
Master's Degree in Higher Education or related field.
Minimum of 2 years of experience in college or university-level setting.
Teaching, tutoring, academic coaching or mentorship experience.
Excellent interpersonal skills with the ability to work collaboratively with students, faculty, UAA staff, and personnel in a host of other departments and programs on campus.
Strong management and organizational skills and be detailed oriented
Willingness to work a non-traditional and shifting schedule including late afternoon and evenings. -Expected to work 2-10 pm Sunday through Thursday. -Work hours may vary by week during busy times. -May occasionally need to work on some University holidays.
Bring humor, creativity and a strong work ethic to the team.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience/education in STEM field.
Experience managing a program or center.
One year or more of student/youth supervisory experience.
Teaching and curriculum development within a higher education setting.
Prior work with students who struggle with the transition into higher education.
CONDITIONS OF EMPLOYMENT:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check
Application Process: Along with the resume we require a maximum 1200 word cover letter for this position. In the cover letter please address two main questions. First explain how you're education and working experience make you an ideal candidate for this position. Second, explain your understanding of diversity and equity and how this understanding would inform your work with students at the University of Washington and our tutors that support them.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.