Full Time 40 hours Grade 055 Ambulatory Administration Schedule 8 AM-4:30 PM Responsibilities General Purpose: With considerable latitude for use of independent judgment, serves as Operations Manager for Ambulatory Care at Strong Memorial Hospital and offsites. This position is also responsible for financial operations for hospital based programs and operating budgets in Ambulatory Care. Typical responsibilities include but are not limited to the following related duties: Operations Management and Planning: Oversee ambulatory space planning projects to insure projects are completed in a timely fashion and within budget constraints, and are in compliance with Joint Commission and Article 28 standards. Work collaboratively with ambulatory managers, department leadership, and medical directors. Develop and oversee balance scorecards and dashboards to track patient access initiatives and policy metrics to be used and presented by the Clinical Operations Committee. Track patient satisfaction, staff satisfaction, and provider satisfaction across ambulatory care. Work with decision support to continue to roll out exam room utilization through McKesson to all ambulatory care programs. Proficient knowledge of front and back end operations and assists with ambulatory programs/divisions when requested. Interpret policy, regulation and implementation to ambulatory programs. Responsible for updating all offsite emergency preparedness RACE policy and the ambulatory call tree. Financial Operations: Monitor program progress (volume/charge/revenue changes) in meeting business plan goals and monthly/annual targets. Develop action plans to assure goals are met. Develops structure for calculation of annual rent for University of Rochester Medical Faculty Group. Meet with each program annually to update program costs that are rent related. Monitor practice changes throughout the year and adjust rent accordingly. Provide rent calculations to CFO and URMFG Finance. Reviews ambulatory areaâ™s monthly budget expenditure, charge capture and overtime utilization. Work with areas to achieve a balanced budget and improve Profit and Loss position. Navigate both operating and capital budget web based systems expertly. Work collaboratively with ambulatory managers, nursing leadership and medical directors assisting in problem resolution as needed. Develops ad hoc reports for problem analysis and resolution. Develop business plans and budgets for new programs. Develop annual budgets and business improvement plans (BIPs)/cost reduction plans for OPD account. Mentor ambulatory administrators in budget development and BIPs. Represent Ambulatory Care on the Charge Master Team; bring issues re billing, compliance, etc. to the team. Analyze current systems to assure accuracy in business processes. Requirements: Bachelorâ™s degree and 5 years relevant experience or equivalent combination of education and experience. Masterâ™s or Doctorate degree preferred; equivalent coursework or specialized experience in the appropriate field related to the assignment is desirable. Outstanding communication, organizational and interpersonal skills and the ability to establish and maintain effective working relationships at all levels of the organization. Familiarity with dashboards, balanced scorecards and qualitative analytic software preferred. Ability to work independently.
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