Overview: The Emerging Technology Support Specialist collaborates closely with the Emerging Technology and Innovation Strategist to provide program and technical user support for emerging technology resources and spaces within the Bio-Medical Library. Other responsibilities within this position include: providing electronic reserves support for members of the Academic Health Center community, offering direct in-person and electronic reference assistance; and contributing to the overall goals of the Bio-Medical Library and the Access & Information Services (AIS) Unit. The Emerging Tech Specialist reports to the AIS Manager. AIS plays a critical role in supporting the University’s research, teaching and learning through stewardship of and access to content; support of instructional, informational and research services; and engagement within the Academic Health Center and University communities and with the public. Specifically, this position responds to questions at the public service point during library business hours, providing expert research assistance (including virtual reference services) and one-on-one library instruction. Other departmental responsibilities include assisting with circulation, borrowing privileges, fines, reserves, Get It, and stacks management. Personnel in Access and Information Services work closely with librarians in Education & Research Services to ensure the best possible service to library users.
Essential Functions Library Technology User Support and Instruction (20 hrs/wk = 50%) - In close collaboration with the Emerging Technology and Innovation Strategist, - Provides programmatic and technical user support for emerging technology resources and spaces within the Bio-Medical Library. - Provides and coordinates staffing, oversight, policy development, and technology support for emerging technology spaces (Innovation/Makerspace, Tech Lab (Virtual Reality), Data Visualization Center and 1:Button Studios) within the Bio-Medical Library. - Maintains an awareness of new technologies and trends. - Promotes technology-rich spaces and services to faculty, staff and students in the Academic Health Center. - Contributes to planning for the ongoing development of technology-rich spaces within the Bio-Medical Library and planned Health Science Education Center. - Develops and maintains familiarity with productivity software being offered to users in the Bio-Medical Library, including post-production video editing, digital file manipulation, data visualization, and statistical software packages. - Provides instruction and consultations on best practices for effective data visualization. - Offers media services and other productivity software consultations. - Seeks out and learns software packages and technologies that could be used to enhance user services and library functions/activities. - Provides basic emerging technology training to library staff in coordination with Libraries’ OIT. - Manages inventory of library patron and staff equipment.
Reserves Support (8 hrs/wk = 20%) - Accepts and prepares requests for Digital Coursepacks, E-Reserves and print Course Reserves materials. - Obtains scans or copies of requested items via the print collection, recall or Interlibrary Loan. - Explains basic Copyright restrictions and Fair Use guidelines to users. -Creates and adjusts records within the Reserves Direct online system. -Removes inactive reserve materials. -Creates temporary bibliographic records for non-library-owned items -Monitors and troubleshoots proxied links to electronic materials, works with appropriate staff to resolve problems, and creates interim solutions for database errors.
Direct Public Service (8 hrs/wk = 20%) - Provides reference, information, and circulation services at the Bio-Medical Library's service desk, applying judgment and informed appraisal of the user's needs, based on thorough working knowledge of relevant library policies, procedures, resources, services and facilities. - Serves as a front-line staff for digital information services, answering questions via chat and email and making referrals as appropriate. - Provides direct user instruction in the effective use of digital and physical resources, including sophisticated database search techniques. - Facilitates and troubleshoots access to on-site public workstations and online library resources, referring to technical support staff as appropriate. - Instructs users on library equipment and technology (e.g., photocopier, scanner, Value Port microform machines, laptops, and personal devices such as tablets, smartphones, mobile site assistance). - Maintains awareness of and promotes evolving suite of specialized "researcher support" tools, policies, trends, and resources at service points.
Non-Essential Functions Committee Work, Special Assignments & General Department Support (4 hrs/wk = 10%) - Provides backup support as needed for other functional work or activities of the department. - Service on Libraries-wide groups and committees as assigned. - Contributes ideas for improving unit policies, procedures and services.
The Employer retains the right to change or assign other duties to this position.
Required Qualifications: - One or more years of any combination of relevant post high school computer technical education, training and/or experience. - Demonstrated ability to problem solve and diagnose technical problems. - Demonstrated ability to work in a highly collaborative organizational environment. - Demonstrated strong written communications skills (as evidenced by cover letter and resume). - Strong commitment to providing excellent customer service.
Preferred Qualifications: - Previous relevant library experience. - Strong interpersonal skills including commitment to fostering diversity in the workplace. - Strong problem-solving, multitasking, and organizational skills. - Knowledge of iMovie, Adobe Creative Suite and/or other graphic design or video editing applications. - Experience with emerging technologies (e.g., virtual reality, programming, wearables, 3d printing). - Experience with innovation spaces, makerspaces or the “maker” movement and philosophy. - Aptitude for learning and applying new software and technologies. - Public speaking and/or teaching experience.
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.