The Director of Auxiliary Services is responsible for overall administration and leadership for the food service (meal plans, retail dining, catering, concessions, and convenience stores), bookstores and related campus retail/merchandising operations, reprographic services (copy, pay for print, and copy center services), vending services, ATM's, mail and package services, licensing and trademark management and coordinating responsibility for a universal access and payment system. The position directly supervises four managers and one administrative staff, with oversight for thirteen staff and three business partners with over 400 management and sales associate staff. The position has responsibility for three major multifaceted dining facilities, nine permitted dining operations and two bookstores located in eight other campus buildings, and concessions areas in five athletic venues. The position has fiscal responsibility for operating budgets in excess of $20M. Given the nature of services provided and occurring within the various facilities, the DAS works closely with our business partners, Housing and Residence Life, Athletics, Facility Management, Student Union, Conference Services, Financial Services and other aspects of the campus community. He/she develops and implements long-range renovation and equipment replacement plans; provides strategic direction for operations and revenue generation; is responsible for personnel management (hiring, supervision, evaluation, professional development) and also represents the Business Services department and division of Business Affairs on various committees, taskforces and local, state, regional and national organizations. Primary responsibilities include: contract negotiation and management, partnership development, human resource management for auxiliary areas, planning, budget development and management, facilities management, project management, and oversight and process improvement for day to day service delivery.
Minimum Experience / Education:
Master’s degree in business administration or related field and eight years of progressive experience managing/leading a multifaceted auxiliary services department.
Strong multi-level supervisory experience with professional staff and business partner positions.
Demonstrated ability to develop/manage budgets and oversee and allocate fiscal resources.
Facility and project management experience with auxiliary service operations.
Significant experience developing RFP's, negotiating and managing contracts, and developing effective business relationships.
Experience and/or knowledge of managing retail operations.
Excellent verbal and written communication skills; ability to listen, clearly articulate thoughts/directions/expectations and develop reports/proposals and make presentations.
Knowledge of best practices and trends related to auxiliary operations and higher education administration.
Skill at developing effective partnerships, negotiating contracts/agreements, resolving conflict.
Ability to effectively manage multiple priorities, render thoughtful decisions and motivate others to levels of excellence.
Sound understanding of the values and philosophy of auxiliary enterprises in a higher educational setting and a passion for quality service delivery.
Preferred Education Skills and Experience:
Project and/or process management certification
Four to six years of experience with food service and bookstore/retailing operations
General management responsibility for a multi-million auxiliary business with operating accountability for a multi-million budget that includes staff costs, capital costs including those for equipment and land/buildings, repair and renovation costs, maintenance costs.
Experience with all phases of the architectural design process for major projects and renovations and equipment maintenance and replacement.
Experience developing comprehensive, integrated operating plans for ongoing auxiliary businesses that address issues of finance, operations, human resources, and marketing of all services.
Demonstrated competency in assessing new products, services, and procedures to determine their merit for investment by the University. The new-product analysis includes the development not only of initial and complete start-up costs but analysis of ongoing revenues and costs (on a cash-flow basis).
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.