Salary commensurate with education and experience.
UW Medicine's IT Services department is looking for an outstanding TSO Internal Applications Data Analyst to join the team! Are you a data analyst with experience managing the data related to inventory management? Perhaps you have experience managing inventory data just not in healthcare and you're interested in transitioning towards the exciting world of healthcare IT? Do you have a passion for making sense of data from multiple sources and LOVE completing complex puzzles? If so, we'd love to speak with you!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
What will you be doing? In short, you'll be perfecting processes for gathering systems data from multiple sources, improving data quality, and generating custom reports for teams across the enterprise. The information will help UW Medicine better understand systems and their interdependencies, manage multi-million dollar support contracts, drive enterprise decisions and priorities for disaster recovery, and help IT support its mission in supporting our staff and bettering patient care. You will gain an understanding of complex network environments supporting hundreds of critical applications in a 24x7 enterprise operation.
And now for some of the "official" language:
Technical Services and Operations (TSO) is a set of teams within IT Services (ITS) which provides a wide variety of computing infrastructure support services for UWM. The teams generally are focused on providing technical systems support and administration for major clinical and business applications, as well as managing the underlying server, storage, and database components needed to tie disparate systems into a cohesive whole.
The TSO Internal Applications team, of which this position is a member, is a small team of specialists within TSO who create, design, modify, maintain, support and administer a diverse set of non-clinical software applications, hardware and systems needed to support ITS internal activities, both within IT Services, and within UW Medicine as a whole. This position is needed to fulfill this team's responsibilities, with specific focus on managing hardware and software asset inventory information for the enterprise.
The position of TSO Internal Applications Data Analyst will report to the Manager of the TSO Internal Applications team. This position is primarily focused on managing the enterprise inventory of IBM, NetApp and HP hardware and associated licenses. The complexities with this are understanding how server and storage resources are allocated across teams, how vendors define and measure licenses across storage devices, and how UWM's architecture impacts those licenses. Additionally, being able to work with hardware inventory data to generate reports that will help guide the enterprise efforts to effectively manage the inventory, control maintainance costs, keep firmware up to date, and replace aging equipment.
This position will also maintain an enterprise application inventory list and work with other teams that need access to the data to support multiple business processes. Some of these other processes have links into the application data and include internal and external audits, vendor support contracts and licenses, change control processes, and security. The applications being tracked are utilized throughout ITS and UWM as a whole to support a wide variety of critical and non-critical business operations.
The occupant of this position will need to have a good mixture of technical abilities, in combination with excellent interpersonal and organizational skills to interact and communicate successfully with executives, managers, end users and a variety of technical staff.
UWM has invested many millions of dollars in purchasing and maintaining applications, and servers, storage and other hardware appliances to support multiple hospitals and clinics. Maintaining and managing an accurate application and hardware inventory is critical to the success of TSO and UWM as it can save the organization millions in annual support costs. As the complexity of ITS' operational environment continues to grow in response to external mandates such as the Affordable Care Act (ACA), demands of the fast-changing health care marketplace, the rapid growth of our major clinical/business products (such as Orca, Epic and Amalga), and expanding infrastructure and data center impacts, it is crucial that ITS be able to track hardware and applications across the enterprise. Understanding the unique requirements of each application, the unique criticality to UWM operations, and the architectural requirements will be a key driver to how the enterprise developes and implements its on going BC/DR strategy.
This position will play a key role for the enterprise in managing, maintaining and reporting on various aspects of UWM's applications and computer assets. The information is needed by leadership, technical teams, security, compliance, and system architects. Information from the hardware inventory will also be used to manage millions of dollars of computer equipment located across multiple locations; maintaining large vendor contracts; identifying aging equipment for technology refreshes to reduce support costs; identifying firmware versions and selecting those that are due for updates helping to reduce risks to the enterprise; and also helping the enterprise in setting priorities for the development and implementation of its business continuity and disaster recovery plans.
Inventory Data Collection, Analyses, Management and Maintenance (70%)
Works with other ITS teams to collect data necessary to maintain application and hardware inventory.
Understands the relationships between users > services > applications > servers > hardware > locations.
Researches and resolves data inconsistancies.
Utilizes the IBM Technical Service Appliance (TSA) tool to view and analyze IBM hardware information, compare UWM's annual IBM maintenance contract, and contacts IBM to add/change/remove hardware from the maintenance contract as needed.
Makes recommendations related to hardware end of life', contracts termination/renegotiation, modification of user licenses, etc.
Captures ongoing changes to business requirements as they relate to the inventory from Service Desk Manager (SDM) tickets created by other teams.
Maintains accurate documentation of all changes to the inventory including when and why they were made.
Contacts application and hardware owners as necessary to verify accuracy of information; makes updates as required.
Participates in Change Control and Project Intake meetings to monitor for changes to the inventory.
Communicates with other technical teams and project managers as needed.
Create SQL scripts and queries (or uses existing scripts) to run on various data stores for reporting and analyses.
Develops and runs reports showing used and available licenses; advises on purchasing needs.
Develops and runs reports on current firmware versions in production to identify potential issues.
Develops and runs aging reports on IBM hardware.
Understands inventory reporting needs by other teams and creates reports to meet them.
Application administrative support (15%)
Working with other TSO team members to cross-train and provide back-up systems administration support for several non-clinical applications maintained by the team, including: AutoPage Web, ALM, Team Foundation Server (TFS), Project Server, SharePoint, and SDM.
Will be part of the on-call rotation for after hours support as needed.
May assist with system upgrades, routine maintenance and/or patching if required.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Computer Science, Business Administration or relatied field or equivalent combination of education/experience.
2+ years experience must include the following:
Experience with enterprise inventory data collection products and processes (i.e. HP OpenView, IBM Technical Support Appliance (TSA), etc.)
Experience in data collection from a variety of unique application sources, resolving data inconsistancies, and data delivery.
Experience with a CMDB inventory management tool, preferably ServiceNow.
Experience writing and executing SQL queries.
Experience with gathering business requirements and defining and managing metadata to meet them.
Knowledge of change and problem management processes and methodologies.
Experience performing application administration.
Experience with databases and data management.
MS Office software including MS Word, MS Excel, MS PowerPoint and MS Access.
Ideally, you'll also have: (desired skills and experience)
Knowledge in ITIL processes.
Healthcare industry experience.
2+ years' experience with technical projects that include business analysis.
Experience with application and hardware architecture.
The successful candidate will also have/be:
Excellent written and oral communication, presentation and organizational skills.
Strong interpersonal skills.
What are some of the other tidbits that you might want to know?
Fast-paced professional office environment.
Generally Monday-Friday, 8am to 5pm working hours; may also work off-hours and weekends as required.
On-Call coverage (24x7), as assigned.
Ability to communicate clearly in English, both verbally and in writing.
Appointment to this position will be contingent upon successful completion of reference checks and criminal background investigations.
This posting may not include the complete description for the role.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on Apply to this position.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.