The College of Agriculture and Life Sciences is a pioneering practitioner of purpose-driven science and Cornell University's second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: natural and human systems; food, energy and environmental resources; and social, physical and economic well-being. Since our founding, we have been evolving to meet the changing needs of our world. As our areas of study have diversified, we have established top-ranked programs and over 20 majors in community and rural development, environment and natural resources, food and nutrition, applied economics, agriculture, international programs and life sciences. It is vital to us that we match the excellence of our science with the generosity of our spirit. We want to leave the world better than we found it, so we seek out those not simply driven to master their discipline, but passionate about doing so to serve the public good. CALS is fundamentally invested in improving the lives of people, their environments and their communities both in New York state and around the world.
As a member of the newly-created CALS Professional Programs and Extended Learning team, the Student Services Associate will be responsible for supporting CALS professional students' needs and creating a sense of community among program participants. The role requires a strongly collaborative working relationship with the Graduate School, CALS Graduate Fields, and CALS Office of Academic Programs (Student Services, Registrar and Admissions) staff. Duties include performing college-wide professional graduate degree registrar functions, ensuring student records are accurate and up-to-date, monitoring graduation requirements, and (where appropriate) final project completion and approval. The associate will work with CALS graduate fields, the Graduate School and CALS Office of Academic Programs to coordinate events and workshops from orientation to graduation. The associate will provide academic advising services to current students and ensure adherence to University policies, seeking guidance as needed. The associate will also communicate important dates and procedures, and monitor and update the website to ensure all information and forms are readily available to students. Annual satisfaction metric reporting and enrollment data analyses are also expected of this position, along with seeking out and implementing suggestions for program/process improvement. The associate will also provide backfill support for the program director and coordinator, and will assume summer program coordination efforts.
Bachelor's Degree and 1-3 years' experience in a student service or program management environment.Proven ability to work independently with minimal supervision while supporting the efforts of an overall team.Strong motivation to make positive contributions toward the success of our students and CALS and to provide exceptional customer service. Ability to handle confidential information with utmost discretion; maintain FERPA compliance. Accurate, organized, and well spoken, with experience that demonstrates sound judgment, creativity, management, and problem-solving skills.Possess superb interpersonal and communication skills (written and oral).Proficiency with Microsoft applications, database and student record systems (e.g., CollegeNet, PeopleSoft, ImageNow, Salesforce/Pardot).Must be able and willing to work non-standard hours and travel as needed.
Graduate degree familiarity a plus. Experience with CALS curricula and positive working relationships with department/field personnel highly valued.
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Visa sponsorship is unavailable for this position. This position does not provide relocation assistance.
University Job Title:
Student Svc Assoc I
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