Job Summary Leads design, implementation, operation, support, deployment and distribution of voice, data, video, and converged communications services. Advises users on available services and assists in determining best fit. Identifies resources needed, develops schedules, and ensures timely completion of requests.
Agile Environment , Code Documentation, Iterative and Incremental Development, Workflow Development and Documentation, Write Proposals and Project Charters
Evaluates new and emerging technologies
Recommends solutions that address the user satisfaction and business needs of the organization
Leads documentation activities for all design, implementation and deployment scenarios.
Provides input regarding processes and procedures that will enhance effectiveness.
Leads the evaluation of new hardware and software packages.
Identifies training needs, coordinates training, and participates in the development of training materials.
Leads the implementation of data/system security processes including access controls, monitoring software, and generation of security reports
6. Maintains awareness of evolving information technologies through professional publications, outside contacts, and ongoing professional development.
Leads complex day-to-day operational activities for maintaining the software and core processing environment of NU’s distribution of voice, data, video, and converged communications services including patching, backups, configuration, updating and documentation.
Coordinates installation, maintenance and repair of ancillary and peripheral data, voice & mobility infrastructure, and corresponding software element configurations.
Leads staff for troubleshooting, preventive maintenance, and corrective actions to ensure the highest availability and overall integrity of NU’s distribution of voice, data, video, and converged communications services
Provides 2nd and 3rd tier support through a periodic on-call rotation.
Consults with Service Operations and users to diagnose and resolve problems in a timely fashion while stressing user service.
Analyzes and isolates root cause.
Provides solutions to user questions and other queries such as connectivity problems, performance issues, functionality, outages etc.
Utilizes available tools to monitor performance and respond appropriately.
Bachelor’s Degree or appropriate combination of education and experience.
2 or more years of relevant experience.
Active directory design, administration, Amazon Web Services (AWS), Apache, Cisco routers and switches, Code Repositories (Git, Subversion), GlobusOnline, GoogleAppEngine, High Performance Computing (HPC), LDAP, Linux Operating System, Nagios, NoSQL (MongoDB, CouchDB), Open Science Grid, OpenStack/Cloudstack, Puppet/Chef/Ansible, Server hardware, Service Orienteted Architecture (SOA), Skype, SQL/MySQL/Postgres, VMware vCloud Director, XSEDEData Mining, Data Modeling, Debugging, Metadata Creation and Management, Read and Interpret Technical Drawings, Use-Case Analysis, Problem Solving
Conceptual ability - Deals effectively, not just with concrete tangible issues, but also with abstract conceptual matters., Dependability - Completes duties and responsibilities appropripeltly and on time., Initiative - Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems., Meets deadlines - Displays consistency and success in adhering to deadlines., Multi-tasking - Demonstrates ability to work on multiple projects simultaneously., Problem solving - Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
3 yrs experience in LaN/WAN systems, networks, applications
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.