Optum, part of the UnitedHealth Group family of businesses is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)Primary Responsibilities:Support/maintain/build voice portal technologies including Cisco, Avaya and GenesysAccess Management, Business Continuity/Disaster Recovery, Cisco Wireless Technologies, Data Encryption / Security, Disaster Recovery, Security Incident Management, Security Principles, Security Risk Management, Cisco Call Manager, Cisco ICM, Cisco IP telephony, Cisco Unity VM, VoIP, Call Management System, File Transfer Protocol (FTP), HP OpenView, HP OpenView, Performance Manager (OVPM), HP OpenView Reporting (OVR), HP Service Desk, Routing protocols (BGP, OSPF, EIGRP, ISIS), Cisco Certified Network Associate (CCNA), Session Initiation Protocol (SIP) TCP/IP Fundamentals, Traffic Shaping / Queue, WAN Transport (Sonet, DWDM, MPLS), Processing in a Windows GUI Environment, Wide Area File Servicer (WAFS, WAAS)Assist in supporting the Cisco Voice Portal and AAEP Infrastructure. It will also allow to support the business 24/7 and improve satisfactionAnticipates customer needs and proactively develops solutionsServes as a key resource on complex and/or critical issuesSolves complex problems and develops innovative solutionsPerforms complex conceptual analysesProvides explanations and information to others on the most complex issuesDay to day job does System Health Check, works on Service now tickets (Incident, Change, Problem), and also part of the on-call rotation
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.