Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Health care is changing because it has to. UnitedHealth Group is driving that change because we want to. And, because there's no team, anywhere, that is better equipped to do it. When it comes to talent and remarkable individual achievements we are 133,000+ strong. That's a lot of people doing a lot of great things. For them, and for you, we've created an environment that brings out their best in all the ways that make them special. What words describe that for you? Creativity? Focus? Intensity? Passion? Bring it all. We'll provide you with a mission and a culture that make the most of it. That's why someday, you'll look back at the things you achieved here and realize that you did your life's best work. The Service Account Manager is responsible for first - level response and resolution or triage of escalated issues with external and internal customers. This role will enhance the overall delivery of benefits and services by providing on - site dedicated support and guidance to a large or complex client. The Service Account Manager builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for operational service delivery by: representing the client internally, completing projects and reporting, and coordinating with other functions to meet service delivery expectations and address ongoing service needs. Primary Responsibilities:Establish and maintain effective relationship with assigned clientInvestigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clientsServe as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiriesTrack, trend, and proactively review accounts for service opportunitiesDrive process improvement based on trend analysisIdentify and report system problems in relation to benefit installation and interpretationComplete ad hoc report requests and analysis and submit to customer research team as neededDocument and track all issues and activities accurately within the issue tracking databaseDrive excellence in service within organization and across organization by providing feedback to Operations on service failuresStrengthen relationship with Account Management Teams and external customersTravel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basisDemonstrated high integrity and ethical behavior and compliance to applicable laws, regulations and policies
Requirements Qualifications:High School Diploma / GED or higher 4+ years account management experiencePrevious business project management experience2+ years healthcare industry experienceMS Word – must be able to create and modify documentsMS Excel – create and modify pivot tables, manipulate data, create charts and graphsExperience creating presentations and presenting in front of groupsTravel up to 25% of the time, domestic Active license in resident state for Accident & Health or the ability obtain it within 90 days of employment. Preferred Qualifications:Associates or Bachelor's degreeMedicare insurance experienceExperience working at a client siteMS Power Point – create and modify presentationsCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Service Account Manager, Hartford, Connecticut, healthcare, Medicare, account management
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.