The Assistant Director Classroom Technology/Lead AV Engineer will help drive ITD’s culture of excellence and innovation in support of the University’s mission by providing technologically advanced AV learning spaces and solutions that foster progressive learning, discovery, and collaboration. Reporting to the Director of Client Services, this position is responsible for leading and directing the Audio Visual (AV) equipment engineering, design, installation, and project staff and related operations of AV equipped learning spaces and computer labs on the MTSU campus as well as the service and support of these spaces. The incumbent will coordinate closely with Facilities Planning and Construction, Network Services, Projects and Portfolio Management, colleges and administrative units, external vendors and contractors, and other stakeholders involved with new construction and renovation projects at MTSU related to AV installations, standards, planning, and maintenance. This position is the lead AV programmer and systems engineer, and will oversee the AV design, engineering, installation, and maintenance of learning spaces and computer labs and perform other related tasks and special projects as assigned.
- Strong background in managing large AV installations and design teams
- Experience with IT and AV asset inventory management
- Experience developing and modifying Service Level Agreements (SLA) and service and support procedures and processes
- Experience reading and interpreting building schematics and wiring diagrams (architectural, mechanical, and electrical)
- Higher education instructional technology
- Video conferencing, distance learning, and lecture capture technologies
- Current digital signage technology
- ADA accessible design standards related to classroom technology and learning spaces
- Current Microsoft, Apple, and Mobile operating systems
- Operating systems & application packages deployment tools and methodologies
- Excellent communication and project management skills
- Accurately document projects, track changes and create AV design documentation
- Establish and maintain effective working relations with diverse constituencies
- Teach technical skills and concepts to faculty and staff
- Experience managing and installing AV control systems (AMX, Crestron, Extron, etc.)
- Experience designing and implementing audio and video systems
- Experience using and managing a service request and calls tracking system
- Ability to work on an active construction site
- Determine and assess the quality of audio and video, both live and recorded
Bachelor’s degree preferably in computer science, computer information systems,
mathematics, industrial studies, engineering, recording industry or related field.
Note: An Associate’s degree with seven (7) years progressively responsible, related experience as defined below and within a similarly complex organization as that of the University may be considered in lieu of a bachelor’s degree.
Five (5) years progressively responsible extensive experience with installation, maintenance, troubleshooting, repair, programming, and operation of audio/visual equipment and audio/visual control equipment and devices.
Three years of the total five years’ experience required in supervision and management of technical staff.
Certificates/ Licenses Preferred
InfoComm CTS-I and/or CTS-D Certifications. ITIL Certification. Crestron, Extron, or AMX Programming Certification. Association for Quality in Audiovisual Technology (AQAV) CQD or CQT Certifications. Other certifications in AV related technologies and processes.