Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of WashU IT - End User Services. This position is for the Medical School Campus.
Under moderate supervision, is responsible for the administration and support of computer systems for end user computing and for back end services. Resolves moderately complex issues regarding operations, including installations, setups, error messages, system status and downtime procedures. Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving problems. Mac OS and IOS skills required as position will focus on endpoint engineering/management for these devices. Knowledge of JAMF or other endpoint management software desired.
PRIMARY DUTIES AND RESPONSIBILITIES:
Install, configure, and administer departmental computer hardware and software
Participate in the development, implementation, installation and testing of application or service software.
Ensures technology is accessible and equipped with current hardware and software. Monitors and maintains technology to ensure maximum access
Respond for diagnosis of interrupted and inefficient processes
Analyze and take corrective action for computer hardware and software to resolve technical and schedule issues
Initiate corrective action to stay on schedule
Gathers customer information and determines resolution path regarding moderately complex client issues by analyzing the symptoms and identifying/resolving the underlying problem.
Work with deskside support personnel to find cause of issue or work stoppage and to determine best resolution path.
Escalates complex issues to higher level when necessary.
Analyze system requirements and existing business processes in order to create and manage desktop and group policy settings for Desktop and Server operation systems (Linux, Macintosh and Windows).
Assist Management in maintaining system performance, system security, hardware/software utilities, capacity planning and balancing operation cycles. Perform special projects as assigned.
Investigate options for new or improved technology by literature searches and other research
Write documentation to describe system development, deployment, life cycle. Write or modify training materials for users to describe installations and operating procedures.
Participate in project planning
Perform other duties as assigned
Bachelor’s degree plus 2 years of experience as a support specialist, systems administrator or computer technician, with experience with operating system software, network protocols, and/or desktop and server technologies, or equivalent combination of education and experience.
Requires knowledge of Microsoft OS, PC hardware, MAC OS, Apple hardware, MS Office tools and other desktop software
Able to adjust to changes in priorities and demands on time
Ability to work with minimal supervision with a high degree of accuracy
Ability to learn quickly and adapt to new circumstances
Good organizational skills
Excellent Communication and people skills
Must be flexible and willing to work extended hours as necessary and recognize the need to do so
Ability to adjust scheduled time
Bachelor’s degree or professional certification
Experience in a higher education technology environment
Experience delivering training on use of technology
Ability to program scripts for operating system upgrades (ex: PowerShell)
Applicant Special Instructions:
This work is normally performed in locations on the Danforth, West Campus, North Campus, and Medical School. There will be frequent activities that require trips to other University offices and offsite locations. This position will require occasional lifting (25-50 lbs), and may require the ability to work in a multi-level office building, to use stairs with no elevator, and work alternate schedules. It will require being on call on evenings and weekends. It will occasionally require working weekends.
The hiring range for this position is $22.17 - $28.27 per hour.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, hair sample drug screen, and verification of required professional licenses, registrations, or certifications.
This position is eligible for full-time benefits.� Please visit our website at http://hr.wustl.edu to view a summary of benefits.
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.