The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The newly implemented Integrated Service Center (ISC) will support the University's faculty, staff and student workers by serving as a first point of contact for designated HR and Payroll inquiries and by processing a limited scope of centralized Human Capital Management (HCM) transactions (i.e., within the HR, Benefits and Payroll domains). The hallmarks of the ISC will be in delivering services that are timely, accurate and highly attuned to the fast-paced university environment.
The University of Washington's Integrated Service Center has an outstanding opportunity for a Senior HCM Service Partner.
This position is open to University of Washington employees only.
Reporting to the ISC HCM Operations Director, the Senior HCM Service Partner will operate as a member of a team dedicated to executing Tier 2 HCM functions within the ISC framework and serving as the escalated point of contact for resolution of customer HCM inquiries. The Senior HCM Service Partner will also serve as the first point of contact for transactional support for the Department Administrators within the distributed Units of the University and process a limited scope of centralized HCM system transactions (i.e., encompassing a range of Workday HCM functions). More specific responsibilities will include ensuring completion of assigned ISC transactions in accordance with established standards, identifying process improvement opportunities to deliver enhanced customer services to the organization, and coordinating with a combination of HCM, Benefits, and Payroll resources within the ISC and advanced domain experts external to the ISC to address escalated inquiries (i.e., working effectively within the framework of a multi-tiered customer inquiry and issue resolution model, including ISC Tier 1 first point of contact for questions and walk-in services, ISC Tier 2 operational transaction support and advanced domain support external to the ISC). Further, this position will provide consultative services, particularly to campus administrators on system capabilities, re-organizations, mass updates to data, and security roles. This position must act as an expert in FLSA, service dates, and administrative processes across the UW.
Additionally, this position will provide leadership to the team of HCM Service Partners, as both a subject matter expert in the HCM domain, and also on the use of Workday. This position will support the HCM Service Partner in answering day-to-day customer questions, Workday operational questions, and will serve as primary trainer/mentor to staff. This position will also assist in directing the work of the HCM Service Partners.
This professional level position has substantial responsibility for exercising discretion and independent judgement in effecting, executing, and discharging HCM transactions and HCM/Compensation functions for the University of Washington.
In order to be successful, the incumbent will need to possess in-depth HCM expertise, maintain strong relationships with the distributed initiators across campus and their respective organizations and have critical thinking skills. This role will encompass cognizance of relevant compliance/regulatory standards and associated audit/control reporting.
Bachelors degree in Business, Communications, Human Resources or related field or experience
Four to five years experience working in the HR, Benefits and/or Payroll domains
Experience providing leadership in an HCM environment, to include staff training, delegation, and planning
Experience processing transactions in HCM systems
Proficiency with the Workday system, or similar HCM system
Experience partnering with department transactional initiators and understanding the political landscape amongst distributed organizations
Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes
Experience supporting system testing and/or data validation activities
Excellent verbal and written communication skills and interaction ability
Experience in a higher education environment
CONDITIONS OF EMPLOYMENT:
Appointment to this position is contingent upon obtaining satisfactory results from a criminal background check.
Work in an open office environment and contribute to collaborative team work focused on problem-solving. Daily interactions with other team members, subject matter experts and stakeholders at all levels of the organization. While the general working hours are within Monday through Friday, 8 a.m.-5 p.m., the Knowledge Management Specialist will, on occasion, need to adjust hours to accommodate the business needs and deadlines.
The typical day for a Senior HCM Service Partner may extend past normal business hours as they will be responsible for working after-hours to help support emergency escalations and support Medical Center, Facilities, and other staff who work after-hours. The Senior HCM Service Partner will have to exercise independent judgement based on urgency, priority, and level of impact to understand the criticality of requests to deem which ones will have to be resolved after-hours and which requests can wait till the next business day.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.