Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
UWMC's EMERGENCY DEPARTMENT has an outstanding opportunity for a FULL-TIME PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (Rotating/Variable shifts). Under general supervision of the Patient Services Specialist Supervisor ("Operations Supervisor"), the Patient Service Specialist 1-Trainee or PSS 2 has primary responsibility for checking in and checking out patients, and clerical duties in support of the unit.
Primary duties include:
Facilitate patient admissions, transfers and discharges.
Assemble patient chart for admission, transfer, or discharge.
Maintain medical records in a usable format, collate departmental records, add new forms to records, and flag/alert healthcare team members to missing forms, consent signatures, and other requirements.
Obtain from and return records to Patient Data Services.
Process requisitions for patient procedures, tests, or exams.
Communicate other departments' readiness for patient procedures, tests, or exams and facilitate appropriate transportation and paperwork.
Coordinate transportation to and from other facilities for special procedures, tests, or exams.
Facilitate prompt and smooth discharge of the patient by sending prescriptions to pharmacy, arranging follow-up appointments, putting together the medical record information for the receiving facility, and communicating all of this to the Operations Supervisor.
Access computer systems in order to obtain patient data and perform clerical functions.
Standards of performance:
Be able to recognize priority information and duties, respond appropriately and maintain patient safety and smooth unit operations.
Accurately schedule clinic appointments.
Demonstrate proficiency in the use of communication devices on the unit (telephone, fax, email, etc.). Continually identify department when answering the telephone, speak in a confident, friendly manner that conveys a positive reception.
Direct calls to appropriate staff in a timely manner.
Receive, record, and distributes accurate patient information and diagnostic results to appropriate staff.
Maintain awareness of others and greet patients, family, visitors, and staff in manner that conveys a positive reception.
Effectively command medical terminology and pharmacology.
Complete annual review requirements (fire/safety, infection control, and other as appropriate).
Function as member of a healthcare team.
Participate in the development/testing/implementation of new organizational systems for the unit or department.
Identified by others as exceptional in coordinating/prioritizing, delegating and multi-task orientation; performance reflects extra care and attention.
Follow up on projects, orders and/or requisitions to ensure completion.
Act as a resource for staff.
Acknowledged by other staff to be a role model in courteous communication (in-person, telephone, etc.) with healthcare team members, visitors, patients, and family.
The Patient Services Specialist will be hired as either a 1-Trainee or a 2 depending on experience. The requirements are as follows:
PSS1: Requirements include high school graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PSS2: Requirements include high school graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.