Salary is commensurate with experience and education.
As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
The University of Washington (UW) is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The University of Washington's Human Subjects Division (HSD) within the Office of Research, has an outstanding opportunity for a full time Business Systems Analyst based at the UW Tower.
The Business Systems Analyst (BSA) is the Human Subject Division's (HSD) manager for its recently-implemented web-based Institutional Review Board (IRB) system called Zipline. Zipline is used for the submission, review, and modification of UW researchers' applications for IRB approval, which is required by federal regulations before conducting research with human subjects. The BSA draws upon deep understanding of IRB processes and requirements to analyze the potential impacts on HSD and IRB processes of system improvements and upgrades; identify possible solutions to process issues and bottlenecks; facilitate resolution or conduct initial triage of urgent system problems; and manage the configuration of the system.
Planning, facilitation and project management of improvements and upgrades
Use a project management framework to initiate, lead, and coordinate the overall planning, development, and other activities required to implement Zipline improvements and upgrades, with the Zipline coalition, other affected UW offices, and the technical teams (see liaison responsibility, below). The BSA uses initiative, leadership and other skills to: gather requirements; facilitate system workflow design sessions; identify risks and risks mitigation strategies; ensure that all issues are addressed; design and coordinate user and regression testing; coordinate releasing planning between all involved parties; and create change control documentation. Participate in testing as needed. Create documentation to capture new designs and design decisions; provide information for status reports. Develop, update and/or review system user documentation of functional design changes. Build effective working relationships with project team members and key stakeholders, including the technical, training, and organizational change team members.
Liaison with technical teams
Ongoing communication with technical teams (vendor; ORIS; HSD business intelligence analyst), including regular web-based meetings to work together on system and project status, upgrades, and improvements. Communicate upgrade and system improvement plans and requests, including mock-ups of screens, using vendor web-based system. Work together to identify required testing. Communicate urgent system issues, and work together to diagnosis causes and any appropriate process-based solutions. Represent HSD and the UW in conferences and user community group forums. The BSA is not responsible for the financial or contractual components of the vendor relationship.
Identify, assess and advise on needs and requests for system improvements and upgrades
Identify requests and needs for system improvements and upgrades: (1) evaluate new/pending regulatory requirements for system impacts and needs; (2) evaluate other proposed changes to HSD/IRB processes; (3) draw upon multiple sources of input from system users (HSD staff, IRB members, UW researchers, other UW offices); and (4) actively reach out to users for input. Assess requests/needs and advise HSD management and Zipline coalition members about impact, urgency and value as well as effort required by Zipline coalition members, availability of alternatives, and capacity. Document information gathered and decisions made. Includes initial triage and escalation of system problems and bugs. Maintain system for issue tracking and resolution.
Integration with other systems
Work with ORIS and central administrative offices to integrate Zipline information with other UW technical systems (e.g., SAGE) and compliance processes (e.g., Radiation Safety review) by serving as a subject matter expert on IRB and HSD processes as conducted through Zipline. Bring any requests for IRB or HSD process changes to the Zipline coalition for assessment, decisions, and implementation. Integration efforts are generally initiated and directed by ORIS and/or the Office of Research. The effort devoted to this responsibility will vary significantly through each year.
The software vendor hosts the system and performs most site administration. However, the BSA and another HSD staff person play a limited but essential site administration role including (for example): bulk upload of some system-required data (e.g., a list of possible sources of research funding), correction of some user-made mistakes, generation and revision of help text within the system, and uploading of template documents to the system. The BSA is expected to bring the HSD/IRB process-based perspective to these activities.
Bachelor's degree in Business, Information Science, Computer Science, or area that focuses on use of the scientific method
A minimum of 4-5 years' work experience specifically with:
Doing progressively more complex business analysis within a project or program environment
Conducting or managing IRB review processes
Understanding of federal, Washington State, and UW institutional regulations pertaining to human research protection
Ability to understand IRB review process, system, and technical issues and alternatives, and facilitate problem solving and issue resolution within and across these modalities
Expertise with SharePoint (or similar project management tools), spreadsheet, word processing, and presentation applications.
Demonstrated ability to work independently and as part of a team in a cooperative effort.
Strong customer focus and excellence in relationship management with key partners.
Strong ability to develop consensus.
Experience acting as a collaborative and supportive member of a team to accomplish project goals.
Ability to deal with trade-offs, conflict, and change management in a collaborative and positive manner.
Ability to communicate clearly, in writing and orally, to both technical and non-technical audiences.
Ability to create and utilize process documentation.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
Experience in a large university, large medical center, or other large complex enterprise.
Understanding of the research lifecycle.
Experience using a modern IRB or similar compliance review system.
Experience with organizational change management.
Experience participating in the implementation of a large enterprise compliance review system or similar software.
Experience with system implementation deliverables, including fit-gap analysis, system design and configuration, security design, system integration, data conversion options, testing, training, reporting, requirements tracking, and business process improvement.
CONDITIONS OF EMPLOYMENT:
HSD occupies two floors in the UW Tower, with a layout that consists mostly of cubicles. Some weekend and evening work is required (at home or in the office), due to work volume.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Criminal Conviction History, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.