Please submit a resume with Job No. 995-17 TMP. Instructions to complete the application are provided in a PDF format at the bottom of the recruitment posting. A link to upload a resume and/or other support documents is provided within the body of the online application. Please note that application materials must be completed in its entirety in order to be considered for the recruitment pool.
The Head Usher position is a non-exempt, part-time temporary staff position which reports to the Director of Patron Services.
Reporting to the Assistant Patron Services Manager or Patron Services Director based on show assignments, the Musco Center Head Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff. Head Ushers are assigned a seating level (Balcony, Mezzanine or Orchestra) and supervise student/volunteer ushers for the duration of the performance. A Head Usher is in direct communication with Musco staff to ensure performance starts on time and assist ushers with unusual situations such as crowd control, accidents, emergencies, etc. Responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms, greeting guests, access control, assisting patrons, securing reception perimeters, crowd control, and assist with securing the building at the end of performance. This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur and exhibiting professionalism at all times. This position may carry out other duties as assigned.
This is a temporary, part-time position working up to 19 hours per week. Evening or weekend availability required depending on event schedule.
The requirements listed below are representative of the knowledge, skills, and/or abilities required for the Head Usher position.
Job Requirements: High School Diploma or GED. Ability to provide excellent customer service and keep a calm a professional demeanor. Excellent verbal and active listening skills.
Desired: 1-2 years' experience working in a customer service / public environment.
Notice to Applicants: This position will be posted for a minimum of 5 business days and may close at any time after that without prior notice.
The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Chapman University is one of California's oldest and most respected private universities, offering distinguished undergraduate and graduate degrees in the context of a liberal arts and sciences university. For more than 150 years, Chapman University has served as a symbol of educational access and excellence in the state of California. Founded as Hesperian College in 1861 in Woodland, California b...y members of the Christian Church (Disciples of Christ), we admitted men and women and people of color from our earliest days. Endowed by the Valencia orange magnate Charles Clarke Chapman, the institution changed its name to Chapman College in 1934, and by 1954 had moved to the former campus of Orange Union High School in Orange, California. The college again extended higher educational access when it began offering classes to military personnel at El Toro Marine Base.In 1965, Chapman took undergraduate education to the high seas when it began running World Campus Afloat, the program that would eventually become Semester at Sea, a tradition that continues at Chapman through our world-wide study abroad programs.Since our founding, Chapman has grown into a highly regarded university that attracts high-achieving undergraduate and graduate students from all over the United States, and more than 60 nations around the world.Our mission statement: To provide personalized education of distinction that leads to inquiring, ethical and productive lives as global citizens.